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Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

RDM team provides operations support to the Global Markets Business of Bank of America Merrill Lynch. Key Business activities include back office and middle office operations related to securities, derivatives, futures, options, currencies (FX) and commodities. Key functions include support to Trade Processing & settlement, Cash Management, Asset Services, Collateral Management, Reconciliation, and Client Data.

Job Description

GDFX Static Data (Global Delivery Foreign Exchange) process is responsible for adding and maintaining client information with respect to settling and confirming transactions. This includes adding and updating client bank details, loading/updating Standard Settlement instructions for all trading counterparties of Bank of America Merrill Lynch, creation of Trading Identifiers for the clients across all regions.

Success is measured at a team level, with internal targets and results being measured against the Line of Business external peer group on a regular basis. The error free transaction processing/completion of activities, adhering to the regulatory requirements and internal guidelines, meeting Organizational expectations and priorities at functional level, governance, monitoring and controls to manage risk around the process is key to success.

Another measure of success is to ensure we manage projects deliverables and requests within tight deadlines as prescribed by the SLA's/KRI's/KCI's. In a deadline driven environment, turnaround, accuracy and escalation are of high importance as we are at risk to market movements, client relationship, and the bank's reputation including regulatory risks. Sense of urgency and attention to detail are pivotal competencies required to perform the functions.

The successful candidate is expected to quickly understand & own all aspects of the Internal systems, Process flows and SLAs / CTQ's / KPIs from a Service Delivery perspective and ensure that every team member is working & delivering to their set responsibilities adhering to set procedures & controls, documented as part of SOP's, to relevant market cut-offs & timelines in an accurate & timely manner delivering quality output for the groups Institutional & other clients.

Responsibilities

• Lead the team of associates as below, however not limited to (directional expectations).
• Ability to maintain good connect with Stakeholders and Global partners, able to handle Issues and Escalations independently.
• Contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards for self and Team's performance
• Analytical thinking & logical reasoning for rational decision making
• Understanding of Project Management and Six Sigma concepts & tools
• Build productive teams that work effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's)
• Drive Process Improvement and efficiencies
• Lead by example - Adherence to all Organizational policy and procedures, including legal & regulatory requirements for self and team
• Act as a process SME and be hands on with the end to end process, share production workload when needed and manage backup during crisis/contingency
• Understanding of Business Continuity Management
• To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behavior and performance, focus on individual development of team members and give timely and effective feedback
• Liaise with Global partners effectively to manage the service delivery in line with the SLA and ADHOC situations
• Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.
• Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)

Requirements

Education - Masters in Business Administration (MBA) - Finance

Certifications if any : NA

Experience Range - 10 to14 years.

Foundational skills - Investment Banking, Global Markets,

• Desired skills -

• Good understanding of Global Capital Markets especially for FX & Securities (Derivates, Equities, Fixed Income & Cash. Ability to handle big data, master in excel. Good Communication and Analytical skills
• People Management skills.
• Excel proficient
• Basic Project Management skills
• Any related certification will be added advantage
• Excellent Communication skills
• Proven People Management track (lead and develop team)
• Excellent stakeholder management

Work Timings - 8:30 AM to 5:30 PM

Job Location - Gurugram