Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Global Payment Operations at Global Business Services covers end to end of Payments including Processing, Sanctions Screening, Investigations, Liquidity management and Monitoring. The team supports all the regions globally (US, EMEA, APAC, LATAM and Canada), and is based out of Hyderabad and Gurugram
Job Description
Experienced payments professional to join our team as a manager. In this role you will be responsible for managing the team in Global Payment Operations. For this position, one should have strong understanding of Payments, Foreign Exchange, and Investigations. In addition, the role requires strong team management, written and verbal communications skills as the expectation is to communicate and influence both vertically and horizontally within and outside the organization.
Responsibilities
Some tasks that this role may be responsible for include (but are not limited to):
- Process Knowledge - Should learn the process to the last level to lead the team confidently.
- Ensure all queues are actioned and cleared by EOD as per the Task Trackers.
- People, Process, Project, and Metric Management
- Handling escalation emails and ensure to resolve in priority.
- Regularly review associate performance metrics
- Communicating with internal and external stakeholders
- Lead in handling other Process deliverables such as Integrated BCP Test, PG Review, PRR etc.
- Ensure daily reporting of Process Metrics such as queue allocation, productivity and accuracy reports etc. is done with accuracy and timeliness.
- Ensure Performance Scorecard for the Team is prepared accurately and in timely manner.
- Ensure Process updates are shared with the team via SOKC roll outs.
- Actively get involved in the Projects / Business Priorities of the year and deliver the same as per roles and responsibilities assigned with full ownership and accountability.
- Bring in Process improvements to simplify and standardize process flow, reduce NVA steps, demand reduction ideas, improving CTQ performance etc. which should give significant benefit for the process in terms of efficiency and time saves.
- Escalate issues to the Leadership team as they arise - any potential losses and escalations.
- As per defined roles and responsibilities, ensure the LOB Dashboard calls are taken care
- Be ready to take and deliver on adhoc responsibilities that may arise in the business
Requirements
Education
- Graduation / Post Graduation in Commerce (B.Com) or MBA (Finance)
- Certifications If Any:
Experience Range
- Minimum 2 Years supervisory experience
- Overall >10 years Work Experience in Banking Industry, pref Payments background.
Foundational Skills
- Good Communication Skills, both verbal and written
- Must have relevant work experience as defined above
- Must have good understanding of the Payments process.
- Thoroughly understand the Systems used - GBS; WTX and other apps.
- Ability to multitask, prioritizing urgent items & deliver on time
- Organized, methodical and customer focused
- Ready to stretch when required
- Willingness and able to own tasks to completion
- Flexible and adaptable to changing demands and shift timings
- Excellent MS Office Skills required to handle variety of reports
Desired Skills
- Willingness and able to own tasks to completion
- Flexible and adaptable to changing demands and shift timings
- Excellent MS Office Skills required to handle variety of reports
- Good Communication Skills, both verbal and written
- Must have relevant work experience as defined above
Work Timings
- 18:30-03:30 / 19:30-04:30 IST (It could change based on process requirement)
Job Location
- Hyderabad