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Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Banking & Markets Operations (GBAM Ops) supports both the Global Banking & Global Markets Operations

Global Banking Operations delivers end-to-end services and operations, and comprehensive financial services solutions. This includes credit, depository, treasury and trade delivery and support. There are 3 major groups within the global banking operations Global Markets Operations delivers end-to-end support for Global Markets sales, trading and underwriting businesses, and certain shared services across securities, derivatives, foreign exchange, futures, options and commodities products for Corporate Treasury, Corporate Investment Portfolio and GWIM.

Global Operations Transformation & and Change - Global Ops Transformation & Change is responsible for managing strategic initiatives, centralized business performance management functions, and for providing oversight for all large-scale transformation projects, Simplify and Improve efforts and the global change portfolio for GBAM Operations and regional T&O

Job Description

As part of Global Ops Change Group, the incumbent will be an integral part of a multi-disciplinary team whose mandate will be to deliver industry leading Front-to-Back process and technology solutions. Acting as a change agent, he/she will manage a variety of value-driven initiatives at every phase of the project life cycle. Use his/her knowledge of processes and best practices within technology (application integration / application development), Finance/Middle-Office Operations and project management to assist in identification, assessment, and resolution of complex issues/problems.

Assist in executing the enterprise-wide direction for GBAM Ops functions. As a member in the group, he/she will support front-to-back integration and change initiatives and be accountable for driving change and executing successful implementations.

Responsibilities
As a member of Transformation and Change Management team within Global Markets Initiatives, responsibilities will include the following:

Candidate will have to liaise with relevant stakeholders (Business, Operations & Technology etc.) for the key Business requirements and incorporate them in the End-to-End Project/ UAT plan

He/she should be able to manage or assure any risks, assumptions, issues, and dependencies that can impact the Go-live

Candidate will have the opportunity to plan & manage end to end project/ UAT on behalf Operations for medium to large sized projects

Will be expected to create UAT plan, define test approach, co-ordinate environment readiness discussions with technology teams, drive defect management and UAT governance routines

Manage and execute deliverables specific to the region as well as Global deliverables, with reporting both locally and into the Global Program.

Communication skills will be heavily utilized in forming and communicating a change agenda and gaining stakeholder buy-in

Help with ensuring Global Change Standards, Enterprise Procedures are followed for the project and that documentation meets Enterprise and line of business requirements.

Help with managing project scope, timeline, and budget.

Help with managing production of meeting decks and tracking meeting minutes and actions

Help with managing RAID logs and follow up on open issues

Ability to run testing calls, pick up issues and manage status reporting around defects.

Experience of producing test metrics/MI for senior management

Requirements

Experience: 4 -5 years
Education: Post-graduate preferred

Foundational Skills

Strong verbal and written communication/presentation skills

Experience of using appropriate tools and techniques to ensure efficient and effective project/UAT status reporting and updates.

Experience of the products and processes within Global Banking and Markets (FICC, Equities, Derivatives, FX & Vanilla products, Asset services etc.) in a Global Bank or a consulting firm

Preferred experience in middle / back-office and settlement operations with broad understanding of financial products, Markets (OTC and Exchange), CCP's (LCH, EUROCCP, etc), Trade booking, Asset Services & Settlements tools

Ability to engage with key project resources and ensure project artefacts are updated

Strong end to end Project/UAT management skills, including the ability to prioritize work and meet deadlines and work in a highly matrixed organization. Construct detailed work plans, manage teams, achieve milestones, and communicate the result across a stakeholder audience

Preference to candidate having prior experience in handling initiatives within regulatory & settlement domain

Deep understanding of the SDLC framework and the various testing cycles

Ability to understand and drive Front-to-Back Workflow and articulate and understand full product/trade life cycle in Global Markets.

Project lifecycle management/tracking and RAID reporting

Desired Skills

Negotiation Skills: - Ability to negotiate with ground level folks and with Line managers (Senior & Junior)

Stake holder management (internal & external) across regions / functions / lines of business.

Work Location: Mumbai, Hyderabad, Gurugram & GIFT City
Shift timings: 1:30 PM -10:30 PM IST