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Job Description:
This job is responsible for managing a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

This role will conceptualize, design and implement fraud prevention, fraud detection, and claims strategies; understand and quantify risks associated with new or proposed process or procedural changes, new products or programs, or changes in business conditions. Document and implement industry best practices; lead cross-functional initiatives within the fraud and/or claims Space. Work with internal clients to understand, quantify and balance the relationship between revenue, cost and losses (risk vs. reward) and establish communication forums with internal clients and business partners

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions
• Coordinates with business partners to analyze, implement, and update processes by utilizing sound process improvement, technical enhancements, models and techniques (e.g., Six Sigma, Agile) Lead the partnership with product teams to drive strategic discussions around business performance, initiatives, and emerging threats
• Drives cross-functional initiatives in partnership with Operations, Risk Management, Analytics, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud and minimize losses. As well as collaborate and partner with key stakeholders in product, strategy, servicing, detection, authentication, operations, and claims, and review and understand the latest fraud trends and recommend solutions to mitigate losses
• Integrates best practices with system enhancements and/or process design to ensure continuous process improvement and support efforts to identify fraud prevention opportunities and solutions. The candidate will be responsible for developing and documenting fraud policies across Digital products.
• Evaluate incoming claims and high dollar defects to identify gaps/opportunities, summarize and complete write ups on high dollar defect accounts, document and evaluate existing/new fraud policies and understand internal systems and processes to understand how they interact in order to identify opportunities to reduce fraud losses

Required Qualifications:

• 6+ years of Fraud/risk management experience

• 5+ Experience with Deposit and Check Fraud mitigation strategies and detection tools.

• 3+ years experience and solid working knowledge of the regulations and network rules governing deposit accounts and digital payment transactions as Reg CC, Check 21, Reg E, Reg Z, NACHA, EWS, SWIFT, Visa, MC, etc.

• Ability to work in a fast-paced, dynamic environment is critical. Must have exceptional organizational, project management and controls environment skills.

• Outstanding critical thinking, and analytical skills

• Proven communication skills in describing complex issues to inform strategic insights and decision

• Ability to present, lead, support, and influence senior management and business stakeholders

• Innovation mindset with the ability to challenge the status quo

• Prior experience in developing policy and/or technology requirements for initiatives

• Proven track record of being able to drive projects from idea to execution

Desired Qualifications:

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

• Experience in Six Sigma, Lean, Agile, JIRA

• Basic technical skills in SAS/SQL

Skills:

Strong Communication

Analytical

Fraud

Complex Problem Solving

Technical Skills

Product Knowledge

Critical Thinking

Leads Innovation

Strong Coach

Builds Strong Relationships

Minimum Education Requirement: Bachelor's degree or equivalent work experience

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$105,000.00 - $149,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.