Job Description:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering executive updates and ensuring results align to program strategy, simplification, and new capabilities.

• Will work closely with project sponsors, cross-functional teams, and assigned technology project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program /project milestones and their statuses, developing program/project plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes risks, and produces status reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program/project objectives
• Works to identify risks and opportunities across multiple projects, lead/negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.
• Ensures that all applicable Global Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed
• Acts as the primary point of contact and integration for the project
• Works to obtain and aligns resources to key project roles/activities as applicable (e.g., Legal or Risk)
• Works with LOB to identify people/process impacts and provide deliverables/evidence for ECM governance routines as required
• Partners with Technology on PPRT deliverables including Tollgates, input of risks/issues and coordinates status of tech delivery efforts
• Oversees project readiness, change adoption and stakeholder management

• Experience working within Bank's Enterprise Change Policy & Standards
• Experience with project tools such as JIRA, PPRT and TPAS
• Program / Project Management
• Problem Solving & Consulting
• Written & Oral Presentation Skills
• Practices and encourages inclusive behavior, collaborates and listens, values differences and practices empathy
• Listens to stakeholder/partner needs and makes decisions/takes actions that will help them achieve their goals
• Creates a risk culture by holding self and others accountable for managing risk in daily activities
• Builds partnerships and connects with others across the organization to achieve sustainable results
• Demonstrates personal resilience and a commitment to continuous learning
• Influences leadership behaviors in teammates and business partners

• Knowledge of Payment Processing
• Agile Development Lifecycle