Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description:
The Commercial Credit Delivery Center Manager is accountable for managing employees responsible for driving the client credit relationship including the end to end credit process. Leads some or all of the life cycle of a credit deal which may include: credit application, deal structuring, approval, pre-close due diligence, document preparation, closing and ongoing monitoring activities. Maintains responsibilities for interfacing with business partners to achieve objectives, including providing expertise and consultation necessary to execute the credit process. The Commercial Credit Delivery Center Manager will drive operational excellence via strict adherence to credit policies/procedures and regulatory requirements, ensuring the work has a high standard of quality, accurate data integrity and timeliness. Manages a team of individual contributors consisting of Lending Officers within a centralized center location in Phoenix, AZ.
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
- Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
- Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
- Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
- People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
- Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Required Qualifications:
- 5+ years Commercial credit experience
- Client-facing experience-ability to consult & navigate client requests
- Strong analytical skills and demonstrated history in driving results through reporting & data
- Effective communicator with the ability to lead and drive change throughout the organization
- Ability to effectively partner with other business units and various levels of management across the enterprise
- Proven experience in leadership, decision making, coaching, partnering, and workflow management
- Ability to demonstrate sense of urgency with decision making and able to work independently
- Must have proficiency with Microsoft office (Excel, PowerPoint, Word etc.)
Desired Qualifications:
- BA/BS degree or commensurate work experience required
- Prior management experience
Skills:
- Attention to Detail
- Loan Structuring
- Portfolio Management
- Risk Management
- Underwriting
- Coaching
- Collateral Management
- Credit Documentation Requirements
- Relationship Building
- Written Communications
- Active Listening
- Client Management
- Critical Thinking
- Oral Communications
- Performance Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40