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Job Summary

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

Responsibilities:

• Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms
• Ensures transactions are completed in an accurate and timely manner
• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Identifies and flags potential risks in a timely manner

Line of Business Job Description

The Client Valuations Operations (CVO) team is a part of the Global Collateral Operations organization in Global Markets Operations. CVO is global team supporting the production and distributions of client valuation statements for Global Markets clients, ensuring compliance with the enterprise Client Valuation Policy and application regulatory obligations.

This role in CVO is client-facing and responsible for the delivery and support of timely and accurate client valuation statements across Fixed-Income products. This is high volume and operationally intensive role that leverages multiple applications with significant data analysis consistent and sustained client interaction and communication throughout each business day. Candidates must be both capable of, and comfortable with, confidently engaging and communicating with clients and stakeholders and across many levels of the bank. Relentless focus and attention to detail with exceptional professionalism is critical.

Responsibilities:
• Provide client facing service for the US Fixed-Income Client Valuation Operations team supporting client pricing and support requests including but not limited to price challenges, coverage requests, sample pricing, and ad-hoc statements.
• Liaise directly with clients and the business to define and implement valuation onboarding and delivery requirements.
• Provide timely and accurate client service, responding to client needs & queries in an efficient manner; participate in client services initiatives.
• Ensure effective administration of client access and user profiles for appropriate statement delivery and / or application access consistent with client request and in compliance with CVO procedures and the enterprise Client Valuation Policy.
• Actively participate as a member of the CVO team including various products, initiatives, and ad hoc tasks.

Required Skills
• Strong client service skills: CVO is client facing; confident and highly professional written and verbal communication skills are critical.
• Time management/organization skills: The team has peak periods with significant client volume; it is imperative that the candidates manage their workflow and priorities to ensure efficient execution.
• Teamwork: CVO supports our clients as a team. It is essential that the candidate have a demonstrated capability to perform at a high-level in a team environment and maintain strong working relationships.
• Critical Thinking and Problem Solving: Must have the ability to identify, evaluate, and recommend solutions to client and other stakeholder problems consistent with the capabilities of the CVO team.
• Leveraging Technology: Demonstrated capacity to use multiple and complex technology platforms to manage information and achieve business objectives.
• Technical Skills: Meaningful experience with various MS office products, with an emphasis on MS Excel and the ability to transform large amounts of data into meaningful and useable information.

Skills:

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$25.00 - $42.55 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.