Job Description:
Job Title: Client Services Associate
Corporate Title: Officer
Location: Chester
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
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Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Location: Chester
Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career.
Role Description:
An excellent opportunity to join the EMEA Priority Client Services team based in Chester. The roles primary focus is to develop relationships with our highest tiered Institutional and Corporate clients. With a focus on developing market leading client service, balanced with an optimal, highly automated, post trade experience across confirmation, settlement, and Post settlement.
Responsibilities Include:
- Timely response to client queries regarding the settlement of their trades
- Maintenance of client settlement and confirmation static
- Being a dedicated point of contact for your portfolio of clients and their Bank of America contacts, providing operational support through onboarding and post trade.
- Providing subject matter expertise as we partner with our top tier clients in developing market leading operational technology. You will also handhold merger and acquisitions and client reporting.
- Provide direct support to our key stakeholders including Sales, Trading, Trade Control, Credit and OCRM and SRM teams, in supporting client's operational requirements.
- Support the development of the 5 Pillar strategy and department objectives, ensuring these align to those of Global Markets, Clients, and Stakeholders.
- Building client data and presenting our performance against target for clients to which they are aligned.
- Attending internal forums and external meetings for the clients to which they are aligned
What we are looking for:
- You will acquire a level of knowledge of the applications utilised within FX & OTC trade lifecycle to develop process and control design to enhance straight through processing rates, mitigate operational risk and develop viable accommodations as required.
- You will have knowledge of enterprise risk framework, issue and event management, escalation processes, enterprise policies, procedures, and standards
- You will have previous experience within a risk and control environment
- You will understand the Enterprise Process Management Policy
- You will have proven experience in drafting communications and presentation materials intended for senior audiences
Additional Skills:
- Must be client focused with proven track record of excellent communications and interpersonal skills
- Ability to quickly assimilate knowledge of various operational platforms in support of business-as-usual activities
- Must be self-motivated and able to work independently
- Must be able to operate successfully in a fast-paced environment with excellent time management
- Demonstrate intellectual curiosity, and always question the why
Benefits of working at Bank of America
UK
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Bank of America
Good conduct and sound judgment are crucial to our long-term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.