Business Support Analyst, Business Controls

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

• Undertake and support supervision and business controls activities within the Global Markets ("GM") and Global Corporate and Investment Banking ("GCIB") Business Controls organization for the APAC region.
• Thrive in a fast-paced and high-pressure environment while ensuring the Line of Business ("LOB") complies with applicable laws, regulations, and industry best practices.
  • Supervisory Infrastructure Management: Partner with LOB Supervisors and delegates, and support groups to maintain daily supervisory infrastructure (e.g., supervisory responsibilities matrices (SMA), supervisor alignments (SID), Trader Mandates), including performing delegated supervisory tasks as required.
  • Centralized Monitoring: Execute governance and monitoring and QA processes (e.g., cross border compliance, registration & Licensing, Voice Recording, mandatory Leave, employee management for new hire/transfer/departee, BCP, Information security, etc.)
  • Controls Framework Development: Create, enhance, and oversee Front-Line Unit ("FLU") controls and processes to strengthen the business operating environment, which include the enforcement, including enforcement of the supervisory program.
  • Governance & Audit Support: Participate in LOB governance routines and internal/external audits by contributing requested information.
  • Operational Risk Management: Drive FLU/LOB deliverable for Operational Risk program (e.g., Risk and Control Self Assessments, metrics, operational losses reporting, etc.)
  • Cross-Functional Collaboration: Partner with LOB BCO and control/support teams (Compliance, Risk, Technology, HR, Audit) to ensure end-to-end control processes, improve supervisory reporting tools, and strengthen FLU monitoring and tools.
  • Continuous Improvement: Support program-wide initiatives to refine the control framework, address audit findings and conduct deep-dive analyses to identify and remediate control gaps.

• Bachelor's degree or equivalent experience
• Strong academic background or proven expertise in business controls, compliance, operations, or control functions.
• Proficiency in IT Tools (e.g., MS Office tools, VBA), advanced spreadsheet skills, analytic competency, and the ability to develop ad hoc solutions.
• Ability to manage complex tasks and employ collaborative and analytical problem-solving approaches.
• Excellent organizational, analytical, written, and verbal communication skills.
• Exceptional relationship management skills with the ability to engage confidently with senior stakeholders (e.g., Business Control Management, LOB leaders, Compliance, Technology, etc.)
• Familiarity with regulatory frameworks and risk management practices in Global Markets and Global Banking