Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description
Candidate will be a part of the CBK Support Specialist team working within Global Corporate and Investment Bank (GCIB).
The Function
The Corporate Banking Support Specialists team assists bankers in managing and executing a range of operational tasks that includes KYC tracking and population oversight and sales information and data management. The team will also provide support for core processes including CAM tracking, Economic Sanctions assistance, and Material Negative News production and distribution. The team will work with regional and industry teams in Corporate Banking to support regulatory and policy objectives but will partner with others in GCIB and across the business to execute on behalf of clients. Like others, the team will be responsible for reviewing processes, identifying issues, and providing potential improvements.
The Role
The CBK Support Specialist (CBK SS) will engage with partners across business sectors and regions to execute and manage key operational tasks in a timely manner.
Role Responsibilities
KYC Process & Data Support:
- Review reporting to understand where clients are in KYC process and provide regular updates to banking team. Each team member will monitor and understand the risks and business impacts of non-compliance with KYC processes, including restrictions and closures
- Validate and track changes to quarterly refresh population - partner with KYC support to review, challenge, and communicate the KYC refresh forecast
- Review internal RMTs as necessary
- Submit KYC extension requests for clients that are subject to either restriction or closure
- Support KYC Lift to Green process for clients that need to transact while in restriction
- Manage client coverage data across all systems ensuring GCI linkages are correct in core systems
- Review/remediate banker Scorecards for accuracy - ensure new clients are appropriately onboarded
- Complete data validation to ensure deal information is correct
- Review clients for appropriate activity and work with Bankers to determine if relationships with specific entities should continue (No Revenue Review)
- Drive the organization and recording of client contacts in appropriate systems of record
Research & Support for Compliance Reviews:
- Support key compliance processes for the business including assistance and tracking with Client Activity Monitoring (CAM), Special Purpose Entity (SPE), Material Negative News (MNN), and Economic Sanctions
General Support:
- Manage new GCI requests
- Raise process issues and potential improvements that help our business and our clients
- Ensure performance metrics are met and exceptions are resolved within required timeframes
Required Skills
- Bachelor's degree or equivalent work experience
- 3+ years experience in a client facing or business support role in the financial services or related industry
- Knowledge of AML CDD industry practices
- Conversant with regional business practices in AMRS, EMEA, or APAC related to AML CDD, Economic Sanctions, and Material Negative News as appropriate
- Excellent interpersonal skills with emphasis on client focus, communication and collaboration
- Thinks analytically and has strong problem solving skills
- Adept to finding new approaches to improve overall work efficiency
- Demonstrates desire and willingness to help others, drive outcomes, and potential to require limited supervision.
- Excellent organizational skills and ability to prioritize and manage competing priorities with strong attention to detail
- Proficiency using Microsoft PowerPoint, Excel, and Word
- Fluent in written and spoken Cantonese, Mandarin, and English