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Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Operations supports both the Global Banking & Global Markets Operations

Global Banking Operations delivers end-to-end services and operations, and comprehensive financial services solutions. This includes credit, depository, treasury and trade delivery and support. There are 3 major groups within the global banking operations Global Markets Operations delivers end-to-end support for Global Markets sales, trading and underwriting businesses, and certain shared services across securities, derivatives, foreign exchange, futures, options and commodities products for Corporate Treasury, Corporate Investment Portfolio and GWIM

Global Markets Shared Operation (GMSO) and Global Operations Transformation & Change Management

(GBAM Ops Change) Global Markets Shared Operations (GMSO) Group is responsible for all operations and services common in both the Equities and Fixed Income, Currencies, Commodities (FICC) post-trade operations platform.

Global Transformation & Change is responsible for managing strategic initiatives, centralized business performance management functions, and for providing oversight for all large-scale transformation projects, Simplify and Improve efforts and the global change portfolio for GBAM Operations and regional T&O

Job Description

The Enterprise and Change (EAC) process & Project Management Office support (PMO), part of Transformation and Change team, work towards ensuring compliance to enterprise and LOB risk standards and to strengthen the risk-focused approach to process and program. Acting as a change agent, he/she will manage a variety of value-driven initiatives at every phase of the project life cycle. Use his/her knowledge of processes and best practices within technology (application integration / application development), Finance/Middle-Office Operations and project management to assist in identification, assessment and resolution of complex issues/problems

The core functions are:

Centralized management of Risk, Issue & Audit activities for Programs and Projects

Ensuring compliance to Enterprise Change Standards and GT&O Risk deliverables and programs

Ensuring effective governance and appropriate decision-making channels for risk and issue processes

Provide relevant and timely updates and communications to key stakeholders

Contribute with automation/efficiency opportunities(Excel, VB, Access, Sharepoint)

Responsibilities

As a member of Transformation and Change Management team within Global Markets Initiatives, responsibilities will include the following:

The responsibilities of the candidate will include participating in and/or ownership of the following functions:

Collaborate with PMs across the programs/portfolios to ensure the data accuracy, on-time completion of project milestones, RAG reviews and governance around the ongoing projects

Coordinating activities across the project team in ensuring adoption & adherence to the Enterprise Change Standards

Key Project/ Program Risk Identification and Reporting of risks to senior leadership

Track all IT deployments pertaining to assigned projects and ensure the documentation submitted by IT/PMs are in line with change standards

Work closely with project/change managers to remediate identified issues in project documentation

Establish overall norms and standards for Risk Governance; train and advise teams as needed

Contribute with automation/efficiency opportunities (Excel, VB, Access, Sharepoint)

Work on process related PMO/MIS deliverables

Participating in the continuous improvement of processes and quality standards and provide regular metrics updates across the portfolio to the senior management

Location: Hyderabad/ Mumbai/GIFT/Gurugram
Experience: 5 -8 Years

Foundational Skills

Strong verbal and written communication/presentation skills

Experience of using appropriate tools like JIRA/ SharePoint to ensure efficient project status reporting and updates.

Ability to engage with key project resources to ensure project artefacts maintained and updated

Strong end to end project management skills, including the ability to prioritize work and meet deadlines and work in a highly matrixed organization

Excellent verbal and written communication/presentation skills

Stake holder management (internal & external) across regions / functions / lines of business.

Knowledge of project management.

Attention to detail.

Organizational skills.

Interpersonal skills.

Time management.

Financial management.

Desired Skills

Negotiation Skills: - Ability to negotiate with ground level folks and with Line managers (Senior & Junior)

Familiarity with Bank specific deliverables like JIRA, MS Excel, VB, Access, Sharepoint and other MIS/Automation tools

Experience of the products and processes within Global Banking and Markets (FICC, Equities, Derivatives, FX & Vanilla products, Asset services etc.) in a Global Bank or a consulting firm

Education: Graduate/Post-graduate
Shift timings: Depends on onshore project location - flexibility to work in the EMEA Time zone (12:30 PM IST -9:30 PM IST)