Position Description Shift Lead - Job Description.docx 3 of 4 Last Revised: 8/19/2013 JP • Conflict Management • Customer Focus Functional • Peer Relationships • Communication Skills • Functional/Technical Skills • Action Oriented • Motivating Others CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. • Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. • Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. • Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. • Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. • Independence - Able and willing to perform tasks and duties without supervision. • Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position often requires working weekends and evenings. • The noise level in the work environment is moderately high. • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. • Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations. • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information. • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Position Description Shift Lead - Job Description.docx 4 of 4 Last Revised: 8/19/2013 JP EXPERIENCE, EDUCATION AND/OR TRAINING • Associate's degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. • Two years experience (healthcare, veterinary profession, service-type industry, etc.) required, with six months experience at Banfield preferred. • Prior supervisory experience preferred. • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.