Sales and marketing skills - Educates clients on preventive care, pet health needs and hospital services, and enthusiastically promotes the benefits of Optimum Wellness Plans. ATTITUDES (WILL DO) • Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand. • Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. • Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others. • Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. • Independence - Able and willing to perform tasks and duties without supervision. • Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position often requires working weekends and evenings. • The noise level in the work environment is moderately high. • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. • Requires ambulatory skills sufficient to perform duties while at hospital. • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. EXPERIENCE, EDUCATION AND/OR TRAINING • Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. • Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.) • Banfield hospital experience and/or previous experience as a Practice Manager in veterinary medicine preferred. • Veterinary technician certification, licensure, and experience preferred. • Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification preferred.