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Client Service Coordinator

AT Banfield Pet Hospital
Banfield Pet Hospital

Client Service Coordinator

San Antonio, TX

The Client Care Associate's primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.

Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.

• Recommend potential products or services by recognizing and analyzing client needs.

• Contribute to team effort by accomplishing related results (personal metrics).

• Manage high volume of incoming client requests via telephone, email, and web chat.

• Other job duties as assigned.

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Ability to work at a computer for long periods of time.

• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

Associate's degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School diploma/GED is required.

• Minimum of one year of relevant customer service and/or call center experience is required.

• Excellent communication skills.

• Ability to multi-task, prioritize, and manage time effectively

• Strong client contact handling skills and active listening.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

Client-provided location(s): San Antonio, TX, USA
Job ID: banfield-R-183639
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Flexible Work Hours
    • Four-Day Work Week
  • Office Life and Perks

    • Commuter Benefits Program
    • Pet-friendly Office
    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Leave of Absence
    • Paid Holidays
    • Paid Vacation
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Financial Counseling
    • Relocation Assistance
    • 401(K)
  • Professional Development

    • Promote From Within
    • Internship Program
    • Work Visa Sponsorship
    • Tuition Reimbursement
    • Mentor Program
    • Access to Online Courses
    • Professional Coaching
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Banfield Pet Hospital.