The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital about their pet's health.
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• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services hi story in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• prescription items per the veterinarian's instructions, selling retail products and scheduling future Manage the finances by maintaining accurate balances and utilizing proper opening and closing Conduct administrative functions as necessary.
• Quality - The consumer is our boss, quality is our work and value for money is our goal.
• support the responsibility of others.
• Preventative care and OWPs
Client Service Coordinator - Job Description.
• quickly and accurately shifts attention among Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and Correctly spells commonly used English words and job specific terms. orderly and excels at cutting through confusion and turning chaos into order.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospital s. Independence - Able and willing to perform tasks and duties without supervision.
• Ability to work at a computer for long periods of time.
• This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Requires good hand - eye coordination, arm - hand - finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Client Service Coordinator - Job Description. Must be at least 18 years old to perform duties involving radiography (x - ray) and exposure to radioactive One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) terminology training is preferred. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin