Exceptional Client Care Champion
Are you ready for a role with room for advancement? Come grow with us. Banfield focuses on associate growth and support for your career goals. Join our team in Bothell. We focus on exceptional medical quality, gold standard client care, team and peer support (from leadership and for each other), and last but not least your career aspirations.
Come work with us and actively support team culture and belonging.
We have an exceptional team in beautiful Bothell. Our hospital is roomy, organized, and close to major highways and shopping.
SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, efficiently schedules pets, Gold Standard communication and coordination, with clients, associates, and business partners.Owns the care of clients and pets in a welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
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ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Demonstrate exceptional client care that makes the clients tell friends and family. Deliver maximum productivity of the veterinary medical team through focused and intentional scheduling.
Team focus on preventive care for our clients delivered through our wellness plan.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
Manage the cash box with accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality | Responsibility | Mutuality | Efficiency | Freedom
HIRING QUALIFICATIONS / COMPETENCIES
Problem Solver
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Active Listening
Intentional appointment scheduling
Preventative care and OWPs
Clear and welcoming Communication Skills
Exceptional Client Care
Priority setting and task management daily
Easily communicates with Dr.s, Clinical team, clients, for daily task and client triage
CAPABILITIES AND EXPERIENCE
- Ability to manage multiple tasks at one time; quickly and accurately.
- Pivots among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms including medical nomenclature. Demonstrates exceptionally strong written and verbal communication skills.
- Organizational ability ' Demonstrates a systematic approach in carrying out assignments.
- Problem solving skills -
- Solutions focused
- Client service skills - Consistently ensures client care with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
- Mathematical ability - cash handling, calendering, timeline management.