We are looking for our next Duty Manager, to drive our team and locations to new heights, whilst delivering great experiences to our valued customers. You'll oversee all activities at our rental location and ensure we're running smoothly and profitably with satisfied customers and employees alike.
About the role
In this role you will control the day to day operations of all staff and fleet at location, including the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members and the flow of vehicles in the car park and wash. This is a busy role that is critical to the operation!
What you'll do
- Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
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- Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition and roadworthiness
- Ensure that returned vehicles are checked for body damage and report where necessary
- Leading and managing the team on shift through sales coaching and mentoring
- Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Area Manager.
- Participating in recruitment and selection of new staff
- Rostering and scheduling employees matching the needs of the business
- Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location
- Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision
Perks you'll get
- Salary + bonus + use of fleet vehicle
- Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
- Access to Perkbox - discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more
- Employee discounts on car rental across Avis Budget Group
- Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing
What we're looking for
- Demonstrated understanding & use of the Customer Service and Sales Process
- Experience in supervisory or leadership role with experience coaching employees
- Sales and Negotiation experience
- Excellent verbal and written skills
- Knowledge of Workplace Health and Safety
- A Full Drivers' license is required and the flexibility to work to a rotating roster
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.
Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.
PerthWestern AustraliaAustralia
R0165074