Leading organisations - corporations, non-profits, government departments, look to Avanade to help them make the most of their investment in Microsoft and to push the boundaries of digital innovation. The result? Interesting work that is well supported, always evolving and sure to keep you engaged and interested. Together we go beyond.
Come join us
As a Technical Delivery Lead, you will be responsible for working with clients, agencies, business partners, leading Avanade delivery teams in achieving revenues targets.
What you'll do
* Lead by rolling up your sleeves with your team's work across all phases of Avanade projects.
* Direct efforts to defining technical, operational requirements.
* Manage, customers, and business partners, team members to ensure high quality and timely resolution of customer issues, revenues attainment for projects, accounts, company.
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* Analyze and resolve customer, operational challenges, that may be non-standard in order to achieve company goals.
* Design conceptual resolutions for operation needs cater for the future.
* Ensure projects / accounts meet standards through KPI identification and testing plan
* Own partnership with agencies, business partners, cross-functional technology and design teams to ensure consistent, beneficial client interaction, and goals attainments.
* Ensure all resources are utilized and leveraged appropriately
* Take active role in sales activities and planning as required
* Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity
Skills and experiences
* Understanding of common industry standard business practices supported by technologies
* Extensive experience with business management software (Microsoft)
* Experience working in a Software as a Service (SaaS) environment
* Has a deep understanding of technical deliveries that supports the business application to be implemented. In particular, understands the following:
* deliveries implementation, and management
* System application and platform
* System Integrations
* Excellent client management skills and the ability to work with customers to develop and manage an action plan
* Experience consulting with external clients on complex projects, including in leadership roles
* Experience working with local, global teams on technology implementation and maintenance projects
* Experience in a management or leadership role
About you
* Minimum of 10+ years of relevant system implementation experiences
* Excellent communication and presentation skills, both verbally and in written form
* Proficient in Malay language is a must
* Self-starter and able to work independently with minimal supervision
Enjoy your career
Some of the best things about working at Avanade
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits [1] here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Together we do what matters.
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.
Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress
Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one
Learn more
To learn more about some of Avanade's client success stories, check out the following case study:
* [3] Inail Digitization with Digital Desk- Avanade
Interested in knowing what's going on inside Avanade? Check out our blogs:
* [4] Avanade Insights - exchange ideas that drive tomorrow's innovation
* [5] Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. https://www.avanade.com/en-gb/career/benefits
2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en-au/clients/sportello-digitale-di-inail
4. https://www.avanade.com/en/blogs/avanade-insights
5. https://www.avanade.com/en/blogs/inside-avanade