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Senior Analyst, Office 365 Desktop Specialist

AT Avanade
Avanade

Senior Analyst, Office 365 Desktop Specialist

Toronto, Canada

About the role:

Do you thrive on enabling and managing technology solutions that improve employee experiences, productivity, and effectiveness? Great! So, do we!

Avanade is a global leader for Modern Workplace and Employee Experience transformation and managed services. Our Workplace Platform Modernization offering helps clients identify, design, and implement solutions on the Microsoft 365 platform. These solutions include Microsoft Windows 11, Office 365, and Active Directory.

As a Modern Workplace Office 365 Desktop Specialist, you will provide technical support to our clients. You will handle installing, configuring, troubleshooting, and maintaining laptops and desktops, as well as ensuring that they are secure and up to date. You will also assist users with any issues they may have with Microsoft Windows, software applications, network connectivity, printers, and other devices As a Modern Workplace Senior Analyst you are focused on Infrastructure, you will provide oversight of projects for our clients utilizing Microsoft Modern Workplace technologies. Together we do what matters.

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This includes:

• Set up, repair, and upgrade laptops and desktops according to company standards and policies
• Diagnose and resolve hardware and software issues in a prompt and professional manner
• Provide user support and training on Microsoft Windows, Office 365, and other applications
• Monitor and support the security and performance of laptops and desktops, including antivirus, updates, backups, and encryption
• Document and report any incidents, problems, or requests using the ticketing system
• Coordinate with other IT staff and vendors to ensure the quality and availability of IT services
• Stay updated on the latest technologies and best practices in desktop support

About you:

• Associate degree or higher in Computer Science, Information Technology, or related field preferred
• At least 2 years of experience in desktop support or similar role
• Strong knowledge of Microsoft Windows 11, Office 365, and Active Directory
• Working knowledge of laptop and desktop hardware, software, and peripherals
• Ability to troubleshoot and resolve technical issues in a fast-paced environment
• Excellent customer service and communication skills, both verbal and written
• Must be able to work on site in Toronto office

Enjoy your career
Some of the best things about working at Avanade

* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits https://www.avanade.com/en-gb/career/benefits

A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity page

Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one

Learn more
To learn more about the types of projects our Analytics team works on check out these client stories:
[1] https://www.avanade.com/en/clients/fresenius

[2] https://www.avanade.com/en/clients/bbu-gmbh
Interested in knowing what's going on inside Avanade? Check out our blog:
[3] https://www.avanade.com/en/blogs/avanade-insights
References

Visible links
1. https://www.avanade.com/en/clients/fresenius
2. https://www.avanade.com/en/clients/bbu-gmbh
3. https://www.avanade.com/en/blogs/avanade-insight

Client-provided location(s): Toronto, ON, Canada
Job ID: Avanade2-7365
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Happy Hours
    • Snacks
    • Holiday Events
    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Leadership Training Program
    • Mentor Program
    • Internship Program
    • Professional Coaching
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Latinx founded/led
    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training