Introduction:
Avanade France is a growing company and part of Accenture and Microsoft in France and globally. In other words, we all have the advantages of a smaller organization, but we also benefit from our global network.
Come join us:
As an IT Support Specialist, you will leverage your technical knowledge and contribute to Avanade's overall IT support function. You will assist with technical support and escalations for employees, primarily in France. You will support hardware issues (e.g., laptops), and user technical support. You will also deploy devices to the Avanade workforce. Overall, you will follow defined procedures and practices to resolve issues and assist users. Your closest IT Support colleagues will be located in Gallia and Europe.
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Together we do what matters.
What you'll do:
• Nature of Work: Provides technical, administrative, or operational support with developed understanding of
processes, procedures & best practices
• Scope of Work: Primarily focused on own work, and execution of prescribed work plans
• Complexity: Slightly more complex assignments that are usually amenable to standard processes and routines
• Discretion: Some discretion in how work is approached, but still primarily delivering work aligned to standard
processes
• Organizational Impact: Work efforts primarily impact self and immediate team
• Supervision Received: General oversight from more senior colleagues / managers
• Supervision Provided: Provides informal supervision to less experienced colleagues on routine matters
• Knowledge Applied: Applies basic knowledge of a learned occupation / discipline, or strong understanding of
organizational policies and processes. A work-relevant degree is typical at this stage.
Skills and experiences:
• Assist in implementations affecting the IT environment (e.g., LAN, communications)
• Ensure system security through systems access rights in the local environment; helps ensure sensitive
stakeholder data is protected
• Manage regional phone plans and cellular devices
• Manage Stakeholder relationship in your office, both with Accenture and Avanade
Detect, receive, and log internal customer incidents and service requests, investigating with stakeholders
• Perform customer incident identification, following defined investigation, resolution, escalation and
documentation procedures
• Perform incident notification and escalation to ensure incidents and service requests are communicated
effectively, receiving needed attention
• Assist in delivering IT production systems and services, monitoring incident, issues, and outages.
About you
Characteristics that can spell success for this role
• Working knowledge of Microsoft platform technologies and tools
• Basic understanding of Active Directory, M365 - Knowledge of TCP/IP, Ethernet, Internet, and VPN Network Skills
• Familiarity with ITIL
• Working knowledge of Incident Management Tools like Service Now
• Understanding of and ability to troubleshoot latest Windows and Mac OS
• Customer-oriented attitude with great presentation and interpersonal skills
• Clear and concise oral and written communication
• Stakeholder expectations management experience
• Good at directing own work and time management
• Fluent language skills in English with French
Enjoy your career
Some of the best things about working at Avanade
• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional
development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits here[1] Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity | Avanade page.
Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress
Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one
Learn more:
IT Operations is part of our Corporate Functions team. To learn more, check out this info:
• [3] Avanade - Making a Genuine Human Impact
• [4] Avanade Do What Matters
• [5] Avanade X - We help you make what matters
• [6] Mentoring our FUEL Hackathon winners | Avanade
Interested in knowing what's going on inside Avanade? Check out our blogs:
• [7] Avanade Insights - exchange ideas that drive tomorrow's innovation
• [8] Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. https://www.avanade.com/en/career/benefits
2. https://www.avanade.com/en/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en/career/corporate-jobs?videoid=6091036974001
4. https://www.avanade.com/en/about?videoid=6312562351112
5. https://www.avanade.com/en/services/avanade-x?videoid=6304523720001
6. https://www.avanade.com/en/blogs/inside-avanade/corporate-citizenship/mentoring-fuel-hackathon-winners
7. https://www.avanade.com/en/blogs/avanade-insights
8. https://www.avanade.com/en/blogs/inside-avanade