* Manage access control for ticketing system
* Generate ticket Service Level Agreement (SLA) report
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team KPI
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers

Skills and experiences:

* Minimum Degree required in Information Technology or related studies
* Experience with ticketing system will be advantageous
* Good analysis skills
* Ability to multi-task, prioritize, and manage time effectively

About you:

* Characteristics that can spell success for this role
* You have at least 1 year of relevant experience with IT support and a degree in Information Technology or related studies.
* Your passion for technology is matched with good business sensibility and great interpersonal and communication skills in English.
* You have an eye on the future and keep up to date with emerging technologies.
* Analytical, curious, agile
* Additionally, you'll also be comfortable in working on application development projects for our client who is a reputable business operating within the Alcohol, Tobacco, and Sanitary industry sector.

Enjoy your career
Some of the best things about working at Avanade

* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits [1] here.

A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.

Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one

Learn more
To learn more about the types of projects our Software Engineering team works on check out these case studies:

* [3] Inail Digitalization Case Study | Avanade
* [4] AI-powered Software Development | Avanade

Interested in knowing what's going on inside Avanade? Check out our blogs:

* [5] Avanade Insights - exchange ideas that drive tomorrow's innovation
* [6] Inside Avanade - explore what life is like working at Avanade

References

Visible links
1. https://www.avanade.com/en-gb/career/benefits
2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en/clients/sportello-digitale-di-inail
4. https://www.avanade.com/en/thinking/research-and-insights/avanade-presents/ai-powered-software-dev
5. https://www.avanade.com/en/blogs/avanade-insights
6. https://www.avanade.com/en/blogs/inside-avanade