Job description
Are you passionate about helping clients implement and operate their Microsoft Dynamics 365 ERP platform solutions? We are seeking a skilled and experienced Service Delivery Manager to join our Belgian Business Applications team!
Come join us
Join a team of Business Applications professionals focused on implementing and helping to operate Microsoft Dynamics 365 ERP solutions for clients in various industries such as Retail & Consumer goods, Manufacturing, and Professional Services. We think global and act local, delivering managed services of quality to our clients in Belgium and across Europe.
What you'll do
As a Service Delivery Manager for Microsoft Dynamics 365 ERP platform solutions, you will:
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• Be the single point of contact for a portfolio of clients, responsible to manage the operational aspects of our relationship with them.
• Help with managing the operational service delivery (monitor and safeguard Service Level Agreements), solution roadmap, change requests, platform updates, continuous improvement tracks and new project scope.
• Manage Avanade team members and their staffing plan in function of client assignments (from onshore/local, nearshore and offshore Avanade communities), manage activities with third parties (such as Independent Software Vendors) and/or contractors, and manage the relationship with Microsoft.
• Be in charge of ensuring correct client billing and help with managing client budgets and investment plans.
• Participate in our local & global Avanade communities; be a coach and mentor to (more) junior colleagues in our Belgian Business Applications team.
Skills and experiences
We expect you to:
• Have at least 3 years of demonstrable experience in Service Delivery Management.
• Have strong skills in building and maintaining positive relationships with clients, understanding their business and service needs, and providing tailored solutions of quality.
• Have the ability to manage (simple to complex) ERP enhancement projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Bring flexibility as needed to adapt to changing requirements, client needs, industry and technology trends.
• Have experience in leading and motivating cross-functional teams, fostering a collaborative and productive work environment, , including daily on-the-job coaching.
• Be fluent in English and Dutch.
It is preferred to:
• Have demonstrable experience in working with and/or implementing Microsoft Dynamics 365 ERP platform solutions (such as Finance or Supply Chain Management) or equivalent with any previous version such as Microsoft Dynamics AX.
It is a plus if you:
• Have demonstrable experience with and/or knowledge of ITIL service management concepts.
• Have demonstrable experience with and/or knowledge of project management method(s) & frameworks such as Agile, Scrum or Prince2.
• Are fluent in French.
About you
Join us as our new colleague bringing:
• A passion for working with clients and be their single point of contact with us.
• An appetite to work with ERP platform solutions, the Microsoft ecosystem, and the latest technologies available in the market.
• A team player mentality, motivated to work with our local and global Avanade teams.
• A proactive approach to learning, developing your career and helping others at Avanade by sharing your knowledge and experiences.
• A focus on delivering managed services of quality and being client focused.
• Excellent communication skills and the ability to work effectively in both a local Belgian as well as an international environment.
To learn more about the types of projects our ERP team works on, check out this info:
• [1] MSDW Podcast - What it Takes to be a Great Manufacturer
• [2] Be Yourself at Avanade
• [3] Norma Group ERP Transformation
• [4] Metal Exchange Corporation and Microsoft Dynamics 365
Interested in knowing what's going on inside Avanade? Check out our blogs:
• [5] Avanade Insights - exchange ideas that drive tomorrow's innovation
• [6] Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. https://www.youtube.com/watch?v=6qb6Lq40vtQ&list=PLoP-4KVd7rBwPIOn4_J0RVzvlkc48-w2w
2. https://youtu.be/5A41tfinqEw
3. https://youtu.be/V6D-gdjWbgw
4. https://www.avanade.com/en/clients/mec-dynamics-365
5. https://www.avanade.com/en/blogs/avanade-insights
6. https://www.avanade.com/en/blogs/inside-avanade