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Dynamics CE Technical Architect

AT Avanade
Avanade

Dynamics CE Technical Architect

Ottawa, Canada

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a CRM Technical Architect, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for overseeing the design and delivery of full SDLC of CRM solutions to clients, often across workstreams. You will have the ability to scale across projects as capacity allows. Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s). You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

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What you'll do

* Oversee team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
* Direct efforts to defining technical, operational, and user requirements
* Review and improve conceptual architecture and technical solutions designs
* Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
* Hold your team(s) accountable to project quality standards through KPI identification and testing plan
* Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
* Take an active role in sales activities and planning as required

Skills and experiences

* Ability to understand large, complex CRM / Power Platform solutions and the business benefits they deliver
* Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications and the Power Platform (Canvas Apps, Power Automate Flow)
* Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure Logic Apps, Service Bus, etc.),
* Understanding of Relational (SQL) and non-relational databases, experienced in Microsoft .NET Full Stack Development, Front-End Development with HTML, JavaScript, and known JavaScript frameworks (React, Angular, etc.).
* Putting together both data migration and integration strategies.
* Consulting with external clients on complex projects, including in leadership roles
* Working with global teams on CRM technology implementation and maintenance projects
* Must be eligible to obtain a Canadian reliability clearance which requires at least five years of residency living within Canada

About you

Characteristics that can spell success for this role

* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Client-centric attitude
* Passion for learning and development

Client-provided location(s): Ottawa, ON, Canada; Toronto, ON, Canada; Halifax, NS, Canada
Job ID: Avanade2-7929
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Happy Hours
    • Snacks
    • Holiday Events
    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Leadership Training Program
    • Mentor Program
    • Internship Program
    • Professional Coaching
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Latinx founded/led
    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training