Are you a seasoned and visionary leader with a track record of successfully delivering large and complex projects and programmes? We have an exceptional opportunity for you to join Avanade as a Delivery Management Director. As a key member of our leadership team, you will be responsible for overseeing the planning, management, and successful delivery of strategic projects, driving customer satisfaction and growth.
Come join us
As the Delivery Management Director, you will take charge of leading our most critical and complex projects and programmes, with full accountability of delivery you will be responsible for nurturing and maintaining strong client relationships to ensure delivery excellence and client satisfaction are achieved. Adhering to schedule, budget and quality benchmarks are expected. Your role will be instrumental in growing our clients and supporting both theirs and our growth. Making you an integral part of Avanade's 5-year growth strategy and transformation programme. Additionally, you will have the opportunity to provide mentorship and technical expertise to our talented colleagues.
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Together we do what matters.
What you'll do
* Have delivery accountability of contracted solutions at the programme level, ensuring adherence to deal economics, schedule, and quality standards.
* Lead a team consisting of Delivery Managers and Service Delivery Managers supporting them with engaging with stakeholders to understand and achieve their goals, address any misalignments, and exceed expectations through effective program management
* Effectively managing overall project/programme risks, making critical adjustments as necessary and gaining buy-in from senior management for key project plans.
* Overseeing and driving the development, implementation, and maintenance of comprehensive project work plans.
* Accountability of the traceability of project requirements throughout the project life cycle.
* Providing strategic direction for all change management activities and supporting clients in their change enablement processes
* Seek out growth opportunities for the account, the client, the team and our people.
* Mentoring and developing team members, providing oversight to the management of relationships with suppliers and subcontractors
* Demonstrate your client communication skills at all levels, including executive level, with consideration for different cultures and first languages
* Be the escalation point for delivery issues taking a hands-on approach where necessary to course correct troublesome projects
* Ensure consistent programme governance is in place, attend and contribute in steering meetings and project progress updates.
* Manage the expectations of the Client and the teams
Manage the sales process:
o Review the solution to confirm it can be delivered within the budget available
o Draft or review contracts ensuring scope, dependencies and risks can be managed
o Ensure deliverables and work products are achievable
o Review staffing proposals to ensure they have the right skills and capability
Skills and Experiences
* Profound understanding of contract terms and interpretation, coupled with excellent customer expectations management skills
* Proven experience employing key Project/Program Management disciplines, ensuring effective estimation, work planning, and scope management
* Proficiency in project management methods, tools, and techniques, complemented by a working knowledge of Microsoft platform technologies and In-depth expertise in Microsoft Project and Azure DevOps (ADO), enabling precise project tracking and control.
* Good knowledge of Earned Value reporting, contributing to sound financial decision-making.
* Strong people management abilities, including team leadership and mentorship.
* Experience in the Retail or Hospitality sectors would be advantageous.
* While not required, having a Project Management Institute (PMI) PMP or PgM certification and a Bachelor's degree in a business or technology-related field will be advantageous. We value a blend of expertise and educational background to drive innovation and excellence in our projects.
* Ideal candidates have very strong project management experience in an IT and consulting environment, particularly for global external clients. Additionally, they should possess strong direct people management experience for on and offshore resources, enabling them to lead and mentor effectively.
About you
Characteristics that can spell success for this role
* Consultative, collaborative, relationship builder
* A strong team player and problem solver
* Demonstrated ability to think systematically and logically, effectively solving complex problems
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Convincing storyteller and engaging content creator
* Strong communication skills, both oral and written, to ensure effective collaboration and negotiation
* Results-oriented mindset, with an ability to drive change in an unstructured environment
Enjoy your career
* Some of the best things about working at Avanade
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits [1] here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. [2] Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress
Accelerate the impact of our people by
• Amazing the client
• Prioritising what matters
• Acting as one
Learn more
To learn more about the types of projects our Delivery Management team works on check out these case studies:
[3] Anglian water uses digital twin and AI | Avanade UK
[4] PageGroup uses Gen Ai for job hunt case study | Avanade
[5] NHS Digital - Microsoft Teams | Avanade UK
[6] SSE Renewables AI Case Study | Avanade UK
[7] The Felix Project - Microsoft Power Platform | Avanade UK
Interested in knowing what's going on inside Avanade? Check out our blogs:
[8] Avanade Insights - exchange ideas that drive tomorrow's innovation
[9] Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. https://www.avanade.com/en-gb/career/benefits
2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en/clients/anglian-water-digital-twin-ai#:~:text=The%20solution%20brings%20data%20together,that%20flows%20through%20the%20model.
4. https://www.avanade.com/en-gb/clients/pagegroup-generative-ai-job-search
5. https://www.avanade.com/en-gb/clients/nhs-digital
6. https://www.avanade.com/en-gb/clients/sse-renewables-ai
7. https://www.avanade.com/en-gb/clients/the-felix-project
8. https://www.avanade.com/en/blogs/avanade-insights
9. https://www.avanade.com/en/blogs/inside-avanade