At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As a Customer Engagement Solution Architect, you will be a trusted advisor to clients, leading the design and implementation of complex Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. You will work closely with stakeholders to define solution architecture, ensure alignment with business needs, and drive digital transformation strategies. This role provides the opportunity to work for Microsoft's #1 partner, with a focus on innovation, leadership, and delivering high-impact solutions.
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What you'll do
This role requires deep expertise in Microsoft Dynamics 365 CE, Power Platform, and solution architecture best practices to deliver scalable, secure, and high-performing solutions.
Key Responsibilities:
* Lead solution architecture design for D365 CE and Power Platform implementations, ensuring alignment with business goals and technical best practices.
* Work closely with clients, business stakeholders, and technical teams to define solution roadmaps and architecture blueprints.
* Provide leadership and guidance on best practices for enterprise CRM solutions, integrations, security, and governance.
* Design complex integrations between D365 CE, Power Platform, and third-party applications using Azure Integration Services, Dataverse, and APIs.
* Oversee technical delivery, ensuring solutions are scalable, high-performing, and aligned with Microsoft best practices.
* Lead architecture governance and provide oversight on solution design, development, and deployment.
* Support pre-sales activities, including solution demonstrations, proposal writing, and client presentations.
* Mentor and coach technical teams, fostering a culture of innovation and excellence.
* Stay updated on Microsoft's latest innovations and contribute to internal knowledge-sharing initiatives.
Skills & Experience
* Proven experience as a Solution Architect for Microsoft Dynamics 365 CE and Power Platform solutions.
* Deep expertise in D365 CE modules (Sales, Customer Service, Marketing, Field Service) and Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power BI).
* Strong background in enterprise architecture, integration patterns, and cloud technologies (Azure, Dataverse, API management).
* Experience with security, compliance, and governance best practices in Dynamics 365 and Power Platform.
* Ability to translate business requirements into scalable technical architectures.
* Excellent stakeholder management and leadership skills, with the ability to influence decision-making.
* Familiarity with DevOps, CI/CD, and ALM best practices for Power Platform solutions.
* Strong problem-solving skills and ability to lead technical discussions.
* Microsoft certifications are highly desirable.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [1] Inclusion & Diversity page.
Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress
Accelerate the impact of our people by
• Amazing the client
• Prioritising what matters
• Acting as one
Learn more
To learn more about the types of projects our team works on, check out these case studies:
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Interested in knowing what's going on inside Avanade? Check out our blogs:
• [2] Avanade Insights - exchange ideas that drive tomorrow's innovation
• [3] Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
2. https://www.avanade.com/en/blogs/avanade-insights
3. https://www.avanade.com/en/blogs/inside-avanade