As a CRM Business Consultant, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You'll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

What you'll do

* Design and implementation of tailor-made customer solutions based on MS Dynamics CRM

* Transformation of business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis

* Actively support our customers in all stages of a CRM project - from requirements analysis, creation of functional specifications, solution design, prototyping, testing and international rollout.

* Collaborate with the technical team to ensure functional requirements are understood.

* Advise our customers on the design and optimization of their business processes in the areas of marketing, sales and service.

* Conduct workshops and presentations at our customers' site.

* Participate in the interdisciplinary project team

Skills and Experiences

* Extensive experience with Microsoft Dynamics 365 CE/CRM modules

• At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM

* Consulting and client-facing experience and good knowledge in the analysis and design of business processes in marketing, sales and service.

* Basic knowledge of methods, process models and tools for software development.

• Experience managing/leading teams both on and offshore is nice to have, but not required

* Structured and methodical approach to the development of technical solutions is a matter of course for you.

* Willingness to travel (according to customer needs and in coordination with you).

* Fluent German (Min. Level B2/C1) and English language skills are required

About You

Characteristics that can spell success for this role

* Consultative, collaborative, relationship builder

* Resilient, adaptable, flexible

* Intellectually curious and passionate about tech

* Client-centric attitude

* Passion for learning and development

Enjoy your career

Some of the best things about working at Avanade

- Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Collaborate with some of the brightest "Microsoft minds
- Build your expertise, solve problems, learn, and develop
- Find out more about some of our benefits [1] here.

A Great Place To Work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one

Learn More

Interested in knowing what's going on inside Avanade? Check out our blogs:

[3] Avanade Insights - exchange ideas that drive tomorrow's innovation

[4] Inside Avanade - explore what life is like working at Avanade

[5] References
References

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1. https://www.avanade.com/-/media/asset/careers/switzerland-benefits.pdf?la=en&ver=2&hash=C925D6B41757EA8F6FF23E15DCA5B7
2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en/blogs/avanade-insights
4. http://%20https/www.avanade.com/en/blogs/inside-avanade
5. https://www.youtube.com/watch?v=4nMQo3KgQMw