Job description
Are you passionate about helping clients implement their Microsoft Dynamics 365 Customer Engagement platform solutions? We are seeking a skilled and experienced Dynamics 365 CE (CRM) Technical Architect to join our Belgian Business Applications team!
Come join us
Join a team of Business Applications professionals focused on implementing Microsoft Dynamics 365 Customer Engagement (CRM) solutions for clients in various industries such as Retail & Consumer goods, Public Sector, Financial Services and Professional Services. As a team we are focused on solutions for Sales, Customer Service and Contact Center, Field Service, and Project Operations. We think global and act local, delivering solutions of quality to our clients in Belgium and across Europe.
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You will be part of a fun and dedicated team made up of enthusiastic, motivated, and supportive colleagues. The team is cross-skilled, including functional profiles, delivery leads and presales consultants in addition to our technical colleagues.
What you'll do
As a Dynamics 365 CE (CRM) Solution Architect you will play a crucial role in designing, implementing, and managing Customer Engagement solutions leveraging Microsoft Dynamics 365, Power Platform and Microsoft Copilot.
You will be responsible for:
• Owning the Technical Architecture; working closely with the Solution Architect and other stakeholders, consulting on providing technical guidance to clients and project teams in ensuring best practices for architectural design and governance are followed.
• Ensuring that the solutions delivered can operate in a robust, scalable, and easy to maintain manner.
• Contributing to the Solution Architecture; working closely with the Solution Architect in validating the solution design and implementation plans. Ensuring that the Technical Architecture is in line with the Solution Blueprint as agreed upon, with a focus on the right selection and combination of Dynamics 365 and Power Platform elements, (Azure) Cloud components, and systems integration.
• Contributing to requirements gathering; working closely with the Solution Architect, client stakeholders and the project team to define the project systems integration scope and gather technical (application) requirements. As early as the start of an opportunity, in a presales role capacity; engaging with prospective and current clients during solution demos and evaluations.
• Participating in our local & global Avanade communities; be a coach and mentor to (more) junior colleagues in our Belgian Business Applications team.
Skills and experiences
We expect you to:
• Have at least 5 years of demonstrable experience as a Dynamics 365 CE (CRM) Technical Architect (or equivalent).
• Have technology/technical expertise on the Dynamics 365 CE (CRM) platform regarding its configuration, customization, security, performance, and deployment.
• Have related technology skills such as .NET C# for plugins, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD.
• Have a strong understanding of data modeling, data migration, and data integration techniques.
• Have a strong understanding of systems integration, integration patterns and related best practices.
• Have strong skills in building and maintaining positive relationships with clients, understanding their technology needs, and providing tailored solutions of quality.
• Bring flexibility as needed to adapt to changing requirements, client needs, industry and technology trends.
• Have experience in leading and motivating cross-functional teams, fostering a collaborative and productive work environment. You are not afraid to coach your colleagues on a daily basis.
• Be fluent in English and (Dutch or French).
It is a plus if you:
• Have demonstrable experience with and/or knowledge of project management method(s) & frameworks such as Agile, Scrum or Prince2.
About you
Join us as our new colleague bringing:
• A passion for working with clients and deliver solutions of quality to meet their needs.
• An appetite to work with Microsoft Dynamics CE (CRM) platform solutions, Microsoft Copilot, Power Platform, the Microsoft ecosystem, and the latest technologies available in the market.
• A team player mentality, motivated to work with our local and global Avanade teams.
• A proactive approach to learning, developing your career and helping others at Avanade by sharing your knowledge and experiences.
• Excellent communication skills and the ability to work effectively in both a local Belgian as well as an international environment.
Enjoy your career
Some of the best things about working at Avanade :
• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits [1] here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.
Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress
Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one
Learn more
To learn more about the types of projects our CRM team works on check out this info:
* [3] Being a Consultant at Avanade
* [4] Geocode Records Fast
* [5] Customize Microsoft Dynamics 365 Field Service Schedule Board
Interested in knowing what's going on inside Avanade? Check out our blogs:
* [6] Avanade Insights - exchange ideas that drive tomorrow's innovation
* [7] Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. https://www.avanade.com/en/career/benefits
2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
3. https://youtu.be/JQ1CBkMQezc
4. https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/geocode-organizational-records-d365
5. https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/how-to-customize-dynamics365-field-service-schedule-board
6. https://www.avanade.com/en/blogs/avanade-insights
7. https://www.avanade.com/en/blogs/inside-avanade