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Business Analyst – Microsoft Product & Experience Design Focused

AT Avanade
Avanade

Business Analyst – Microsoft Product & Experience Design Focused

Toronto, Canada

At Avanade X, we believe in the power of people to make what matters. With data, creativity and engineering working together, we're here to help clients imagine what's possible, put technology to work for people and create a greater enduring impact in the world.
Come join us

Our Digital Business Analysts are client-facing - building great relationships, and managing stakeholders is critical. As an experienced business analyst, you're used to working to high standards - in this role you will manage projects and clients at an exceptionally high level.
Together we do what matters

What you'll do

• You'll be involved in estimating work, setting up and managing team structures, documenting quality and solution metrics, and highlighting risks and issues that could impact project plans.

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• Identify use cases to define and prioritize technical, functional, and non-functional requirements.
• Work with customers to understand existing process flows and requirements, then help design processes and proofs-of-concept for new systems or solutions.
• Communicate effectively with client, experience design, and technical teams to build a common understanding and manage expectations.
• Transfer knowledge between team members and across delivery disciplines to improve efficiency and quality.
• Support change management activities and gain buy-in for plans, decisions, and deviations.
• Leverage client knowledge and relationships to identify sales opportunities.

About You

• Proven analytical and problem-solving capabilities
• Experience with agile methodologies, Lean, Agile, & Scrum
• Proficient in operating ADO, JIRA, and other systems fluently
• Expert attention to detail and ability to prioritize tasks effectively
• Understanding and commitment to defining & delivering measurable business value
• Ability to communicate and justify clearly decisions made on a project
• Proficient in establishing trusted and long-lasting relationships with clients and colleagues
• Skills and experience in the following technologies are an asset: Power Platform (Power Apps, Canvas Apps, Power Automate, Power BI), D365 (CRM and ERP), and Sitecore (CMS). Digital Agency experience is required.

Enjoy your career
Some of the best things about working at Avanade
• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits [1] https://www.avanade.com/en-gb/career/benefits

A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity here.

Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one

Learn more
To learn more about the types of projects our Avanade X team works on check out these client case studies
[3] Cirrus Aircraft CX Case Study | Avanade

[4] https://www.avanade.com/en/clients/seattle-goodwill-dynamics-365

Interested in knowing what's going on inside Avanade? Check out our videos:

[5] https://www.avanade.com/en/solutions/avanade-x?videoid=6304523720001

[6] https://www.avanade.com/en/solutions/avanade-x?videoid=6304523720001

References

Visible links
1. https://www.avanade.com/en-gb/career/benefits
2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en/clients/cirrus-aircraft-customer-experiences
4. https://www.avanade.com/en/clients/seattle-goodwill-dynamics-365
5. https://www.avanade.com/en/solutions/avanade-x?videoid=6304523720001
6. https://www.avanade.com/en/solutions/avanade-x?videoid=6304523720001

Client-provided location(s): Toronto, ON, Canada
Job ID: Avanade2-9624
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Happy Hours
    • Snacks
    • Holiday Events
    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Leadership Training Program
    • Mentor Program
    • Internship Program
    • Professional Coaching
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Latinx founded/led
    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training