Job Requisition ID #
25WD86560
Position Overview:
As a Senior Solutions Specialist, Voice of Customer (VoC) at Autodesk, you will be responsible for creating a technical solution for capturing, analyzing, and acting on customer feedback to enhance Autodesk products and services. You will also be responsible for developing and maintaining a robust customer feedback loop to ensure continuous improvement and alignment with customer expectations.
You will work closely with cross-functional teams, including Product Development, Marketing, Sales, and Customer Success, to ensure that our technology solutions can meet the evolving needs of our Voice of Customer program.
Responsibilities
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- Develop and implement a multi-year technology strategy for the Voice of Customer (VoC) program to systematically capture and analyse customer feedback across multiple channels
- Guide implementation of closed loop designs with customers and empower go to market teams with access to actionable insights
- Collaborate with cross-functional teams to understand requirements for customer feedback and ensure they have the capabilities to integrate customer insights into product development, marketing strategies, and customer support initiatives
- Work with product managers and engineering teams on translating market requirements for our voice of customer and customer experience programs into a technical roadmap of prioritized capabilities and improvements
- Hands on technical implementation and User Acceptance Testing of solutions in platforms such as Qualtrics, Salesforce
Minimum Qualifications
- Proven track record of developing and implementing successful Voice of Customer technical solutions that drive significant improvements in customer satisfaction and loyalty
- Excellent communication skills for a diverse audience from technical engineers to business leads, to convert the importance of the work to leadership.
- Strong project management skills with experience in using project management software and methodologies
- Demonstrated ability to work collaboratively with cross-functional teams with proven success in leading cross-departmental projects and initiatives
- Experience with customer feedback tools and platforms, such as Medallia, Qualtrics, or similar, and familiarity with CRM systems and other customer data management tools
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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