Job Requisition ID #
25WD85840
Position Overview
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts, assisting customers in getting the best out of their Autodesk products. The ideal candidate will actively engage with Autodesk customers from the manufacturing community by providing solutions, guidance, and general troubleshooting for Inventor Professional.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk software such as Inventor, Vault, or equivalent tools. Then we would like to hear from you.
This role reports to a Product Support Manager and requires the use of judgment and independent decision-making when managing caseload to achieve individual, team, and organizational goals. The standard shift timing will be EMEA timezone (14:00 - 22:30); however, it may change based on business requirements. The candidate must be flexible with shift timingsand will be based in Bangalore, India (the successful candidate will be expected to relocate to Bangalore).
Want more jobs like this?
Get jobs in Bangalore, India delivered to your inbox every week.
Responsibilities
- Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
- Provide prompt, friendly, and efficient assistance to Autodesk customers on various issues related to product features, usage, and troubleshooting
- Research, verify, and document product issues and solutions in concise and clear articles for our Knowledge Base or internal case management system
- Handle and escalate critical issues while monitoring service level compliance
- Document support interactions in a company-wide case management system
- Escalate customer issues to internal teams as required
- Proactively manage and resolve a personal backlog of support requests
- Manage customer expectations by providing timely updates on progress
- Remain informed on improvements in supported products in relevancy to the mechanical design industry
- Assist in the fundamental development and maintenance of knowledge base quality
- Influence product management and product development to make improvements
Minimum Qualification
- Bachelor's degree in mechanical engineering, Industrial Design, or similar
- At least 3 years of industry experience
- Experience with CAD tools such as Inventor and Vault
- Experience with Fusion 360, Solidworks etc. (Optional)
- Experience with CAM workflows (Optional)
- Experience with FEA tools (Optional)
- Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
- Exceptional team player skills
- Ability to work in flexible working hours/Shifts. Current shift will be APAC hours
- Strong skills in customer service, troubleshooting, and analysis
- Strong written and verbal English communication skills. Additional language skills are advantageous.
- You build strong customer relationships and gain insights into their needs
- You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
- Proven ability to be flexible and learn quickly in a fast-paced environment
#LI-SA1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).