Technical Support Specialist, Civil 3D

Technical Support:

• Respond to support requests through multiple channels and following documented processes
• Document support interactions in a company-wide case management system
• Document problems and solutions in short and clear articles for our knowledge domain
• Advance unresolved issues to senior staff
• Research, verify, and document product defects
• Manage personal backlog of support requests
• Manage customer and partner expectations by providing updates on progress

Internal Support:

• Participate in product BETA programs and product testing events organized by the product division development teams
• Remain informed on improvements in supported products in relevancy to the ENI industry
• Support the fundamental development of knowledge base quality
• Influence product management and product development to make improvements

Minimum Qualifications

• Bachelor's in Engineering or related.
• 3 years of ENI industry experience.
• Proficiency or familiarity using Autodesk Civil 3D software in a production environment
• Customer Support and Troubleshooting Experience

The Ideal Candidate

• You are People-Minded and Influential. You can empathize with, respond to, and troubleshoot customer issues, and enjoy being a role model that inspires others and fosters positive environments
• You can act quickly based on sound logic and consideration of consequences
• You can clarify assignments, prioritize work and take ownership to ensure it's done
• You can strategize and articulate recommendations and rationale that builds support with important decision makers
• You are Curious. You learn from mistakes and are always looking for opportunities to develop new skills

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $53,300 and $91,850. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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Equal Employment Opportunity

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Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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