Job Requisition ID #
25WD86052
Position Overview
We are hiring a Technical Support Specialist - Civil 3D for the AMER EST shift to join our friendly team of tech enthusiasts assisting customers to get the best out of their Civil 3D experience. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Then we would like to hear from you! You will resolve customer issues reported to Autodesk by multiple modalities and other channels and document them in our Knowledge Base. You may also be part of a variety of proactive support activities, presenting webinars, or presenting at company events
Shift Timing - AMER EST (5:00 PM IST to 1:30 AM IST)
Work Location - Bangalore, India, Hybrid working
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Reporting - You will report to the Manager, Technical Support
Responsibilities
- Resolve customer issues reported to Autodesk by chat, phone, web, online forums, and other channels
- Provide prompt and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, and design automation
- Research, verify, and document product issues and solutions in short and clear articles for our Knowledge Base or in our internal case management system
- Handle and escalate important issues with priority and monitor service level compliance
- Document support interactions in a company-wide case management system
- Perform root cause analysis, identify issue trends, and maintain support insights
- Assist the team on challenging cases and enable cross-team collaboration
Minimum Qualifications
- Bachelor's degree or equivalent in Civil Engineering or a related field.
- Proficiency in Autodesk Civil 3D software.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent verbal and written communication skills.
- Customer-focused with a passion for providing excellent support.
- Ability to work effectively in a team environment as well as independently.
- Prior experience in technical support or customer service is a plus.
- Understanding of BIM standards along with exposure to Revit, Navisworks, BIM360, and ACC would be an added advantage.
- Ability to work in flexible working hours/shifts. Current shift will be AMER-EST (5 PM IST to 1:30 AM IST).
- Ability to build customer relationships and gain insights into their needs.
- Ability to identify opportunities that benefit our customers and build solutions to meet their expectations.
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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