Job Requisition ID #
24WD83263
Position Overview
The Renewals Executive is responsible for driving, forecasting, and ensuring the closure of renewals. This role focuses on the identification and mitigation of renewal churn risk and ensures the delivery of irresistible customer experiences. As a Renewal Executive, you will engage with customers ensuring high retention rates and customer satisfaction. This role focuses on fostering strong relationships with customers, addressing their needs, and guiding them through the renewal process. Working closely with Customer Success and Sales teams, the Renewal Executive also help in identifying opportunities for contract extensions, upsells, and cross-sells, while maintaining a high level of customer satisfaction.
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Responsibilities
- Develop and execute a comprehensive renewal strategy to meet or exceed retention and revenue growth targets
- Identify opportunities to maximize customer lifetime value by understanding customer needs and delivering value
- Build strong relationships with key customers, serving as a trusted advisor to ensure satisfaction and retention
- Partner with Customer Success, Sales, and other cross-functional teams to support customer growth and engagement
- Resolve potential barriers to renewal, including addressing customer concerns and mitigating risks
- Track, analyze, and report on key renewal metrics (e.g., renewal rate, churn, upsell opportunities) to senior management
- Continuously improve renewal processes to enhance customer experience and operational efficiency
Minimum Qualifications
- 8+ yrs experience in Renewals & Customer Success in Software Solutions Sales
- Achieve assigned quota on renewal & focus on reducing churn
- Implement Track Q+1 renewal Forecast process
- Implement review Cadance with Top partners
- Reports on sales results and analysis by customer segment, region, sales channel, and product
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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