Job Requisition ID #
24WD82487
Position Overview
Are you a strategic, results-driven leader with a passion for amplifying the voice of the customer to drive meaningful change and customer-centric growth? Do you excel in crafting compelling, data-driven narratives that reflect customer insights and drive strategic decisions?
About You: You are deeply committed to enhancing the customer experience and believe in continuous improvement to drive success. You excel at managing multiple high-stakes projects in a collaborative, dynamic environment, working seamlessly with a passionate, remote team. You are highly process-oriented, efficient, and possess exceptional attention to detail. You thrive in a fast-paced setting while juggling diverse responsibilities. Your adaptability allows you to evolve with the business, and you possess strong cross-functional leadership skills, including the ability to influence without authority.
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What We Promise: You will never be bored. You will face new challenges regularly, and your hard work will be acknowledged and rewarded. Your suggestions will be valued, and your voice will make a difference.
Responsibilities
Program Management
- Oversee end-to-end delivery and stakeholder coordination to ensure initiatives are completed on schedule and within scope
- Develop and implement strategies for the global Voice of the Customer (VOC) and user research frameworks, including multiple programs
- Continuously refine processes to track initiatives, highlight risks, and meet user needs
- Proactively manage conflicting priorities, cross-team dependencies, and key decision-making processes
User Research / Voice of the Customer
- Lead our global VOC Council, optimizing customer feedback capture across various channels
- Analyze and synthesize qualitative and quantitative data using tools like Looker and Power BI to identify trends and provide actionable recommendations
- Continuously audit and enhance the listening post ecosystem in collaboration with international VOC councils
- Lead cross-functional programs to improve global customer experiences and drive innovation, ensuring alignment and execution of VOC initiatives
- Develop communication strategies to elevate awareness of customer insights across the organization
- Identify, prioritize, and collaborate with team members and cross-functional managers to launch or evolve VOC programs
- Oversee and enhance existing dashboards
- Deliver quarterly reports, working across the council, leadership, and supporting teams
Product Feedback Program
- Lead the global Product Feedback Program, ensuring customer requirements are captured and funneled to R&D
- Ensure program health by meeting SLAs, running data audits, and maintaining high-quality data input
- Hold stakeholders accountable, ensuring buy-in from senior leadership to customer-facing teams
- Keep a close pulse on program health and evolve the program as needed
- Oversee and enhance existing dashboards
Minimum Requirements
- 8+ years of relevant work experience
- Passionate about the customer, with a strong drive for customer-centric change and growth
- Self-motivated, thriving in a fast-paced, collaborative team environment
- Excellent listening skills, with the ability to extract and reflect insights
- Hands-on, proactive approach with excellent project management skills for complex, cross-functional programs
- Adept at working with diverse teams at various expertise levels
- Strategic problem solver and reliable executor
- Skilled in diving into unstructured data while maintaining a focus on the broader narrative
- Familiarity with Customer Sentiment Programs (e.g., VOC, NPS, Feature Requests) and/or the construction or AEC industry
- Ability to shape actionable insights from diverse data sources
- Proficient in creating presentation-level content
- Exceptional decision-making and organizational skills
- Proficient with Microsoft Office Suite and project management tools, particularly Outlook, Excel, PowerPoint, Asana, AirTable, etc.
- BA/S or equivalent work experience
- Excellent written and verbal communication skills in English
- Effective analytical and problem-solving skills
- Ability to self-direct, prioritize workload, and manage multiple projects
- Proven experience in Program/Project Management
- Willingness to travel up to 10%
Preferred Qualifications
- Experience leveraging data visualization tools to tell compelling stories
- Background in Customer Service/Success, Support, and/or Customer Experience
- Proficiency with tools such as Qualtrics, Pendo, Looker, PowerBI, Salesforce, etc.; project management tools
- Expertise in industry-specific tools, methodologies, processes, and technologies
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $114,700 and $185,570. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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