Job Requisition ID #

24WD82289

Position Overview

Autodesk's Digital Employee Experience (DEX) team is seeking an experienced Principal Content Strategist. This role is instrumental in driving innovation in content experience design, conversation design, and knowledge management so we can deliver a world-class digital employee experience that empowers all Autodeskers to shape the world and their future.

As a member of the Content Design and Knowledge Strategy team, you'll collaborate with various partners across internal organizations to help our team deliver and scale a knowledge strategy across a connected network of enterprise products, platforms, and services. You'll provide thought leadership, vision, frameworks, and governance models that enable DEX to design and build clear, consistent, and inclusive employee experiences.

• Define and drive the necessary tactics to build a scalable knowledge management approach for all phases of the content lifecycle across internal organizations
• Provide content experience design leadership, standards and frameworks, and content governance models to ensure all internal content creators can express a consistent, cohesive voice throughout our connected employee products and platforms
• Use broad knowledge of information architecture principles, including taxonomy, hierarchy and structure, to deploy strategies for logical, scalable, and connected experiences
• Design and develop conversational design experiences and improve processes for generative AI-driven content development and delivery across multiple platforms
• Craft user-interface text and in-product messaging that meet internal standards and guide employees to be successful using DEX products and platforms
• Collaborate as an equal thought partner with Engineering, Product, and Business to roll out complex, cross-organizational content initiatives, including the requisite change management for our users
• Mentor other content designers and guide teams to use a holistic approach to clarify patterns, cycles, dependencies, and relationships
• Drive collaboration efforts across the ecosystem of internal content creators within Autodesk, ensuring our content management efforts are efficient, aligned, and achieving our shared goals
• Serve as a key resource within the organization, effectively communicating with stakeholders about content experience design processes and outcomes
• Conduct research to validate work, leveraging data to guide decision making and offering suggestions on how to measure success
• Use deep product and industry knowledge to inform workflow designs and influence product strategies
• Participate in, contribute to, and actively represent DEX in company-wide strategic initiatives, distilling information back to the team

• 8+ years of experience developing high-quality, in-product content experiences and knowledge management strategies for software applications and teams
• Broad knowledge of information architecture principles, including taxonomy, hierarchy, and structure
• Proven experience in partnering with cross-functional partners to enable and execute large, complex initiatives
• Demonstrated ability to align big-picture design thinking with business goals to provide teams with frameworks and guidelines for successful execution
• Demonstrated experience in visual storytelling, with exceptional communication and presentation skills, including the ability to effectively convey both large-scale ideas and detailed nuance across various levels, functions, and stakeholders
• Portfolio that demonstrates expertise with knowledge-centered service, data-driven decision making, and the design, strategy and management of content
• Ability to thrive and create clarity when project requirements are agile, and rapidly and constantly evolving

• Proficiency or certification in knowledge-centered service methodologies
• Experience as a design lead or leader, energy for and interest in coaching and mentoring others
• Experience with internal product experiences and internal support environments
• Understanding of LLMs and their application particularly with conversational interfaces/conversational design, and experience using generative AI in content development