Job Requisition ID #
24WD82344
Position Overview
The Partner Success Manager guides the transformation of our reseller channel to deliver world class customer success practices and services. You will manage relationships with our strategic partners by being attentive to their immediate needs in driving new service offerings and Customer Success motions and by providing structured programs to help them achieve their goals.
We are a global team of Partner Success Managers, and you will report to the Senior Manager of Partner Success as part of the global Partner Success Organization within Global Channel Sales. As you will cover multiple countries and partner types you will work in a hybrid role and travel will be required as partners need direct and personal attention.
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Responsibilities
- We assess, develop, document, and track a detailed annual Customer Success (CS) strategic development plan in collaboration with the partner leadership and partner teams to lead customer success organizational transformation for large customers at scale
- We help partners accelerate adoption of new solutions by prioritizing projects and supporting activities that deliver the best Return on investment within the shortest timeframe
- We take the lead in defining governance plans, establishing teaming agreements, non-disclosure agreements, and partner contracts
- Consult our partners in developing a strategic roadmap/Customer Success Plan for their strategic customers to ensure the successful and broad adoption of Autodesk solutions
- We are monitoring partner capacity models and advise partners on development opportunities by applying Autodesk Accelerators
- We also monitor program effectiveness with Partners and with our Partner's Customers and make recommendations for change
- We lead coordinated business reviews with our strategic partners and coordinate with assigned Autodesk team members to assure there is agreement on outcomes and transparency on the progress
- Deliver a quarterly in-depth partner CS practices and services progress report and hold Quarterly Business Reviews
Minimum Requirements
- Candidate has at least 2+ years' experience in Partner Management or Customer Success and experience working with C-Level staff as this is a very strategic and influential role
- Experience in conducting quarterly business reviews, detailing adoption and progress and share new business ideas and plans with partners
- Demonstrated ability to keep people accountable to deliver business outcomes
- Fluent in written and communication English (Any other language is a welcome addition)
- Proficiencies in Mandarin as 2nd language will be an added advantage
- Demonstrating growth mindset in problem resolution
- Competent in conflict resolution, and follow through with partners
- Experience working in a multi-national, highly matrixed organization
- Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.
- Strong analytical attributes, ability to use data to support business decision and insights
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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