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Embedded Service Engineer

AT Autodesk
Autodesk

Embedded Service Engineer

Dublin, Ireland

Job Requisition ID #

25WD86563

Position Overview

Autodesk Customer Technical Success organization is seeking a talented and dynamic embedded service engineer to boost customer trust in our solutions by expediting the resolution of customer issues through swift triage and resolution, building alert, telemetry systems, and dashboards to accelerate issue detection and mitigation.

This individual will work with the Product Insights & Diagnostics team to triage customer technical issues and develop cloud-based runbook support automations.

Responsibilities

  • Triage incoming support tickets for Autodesk products
  • Act as the customer liaison with engineering team
  • Research, verify, and document product defects
  • Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
  • Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
  • Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
  • Build and maintain a collection of service automation runbooks that can be run from the cloud
  • Build alert and telemetry systems to accelerate issue detection and mitigation
  • Create documentation as appropriate for the automations developed
  • Ensure high quality deliverables
  • Ability to work independently and/or guide other team members to meet deadlines

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Minimum Qualifications

  • 4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree
  • Minimum 6 years of experience in the architecture or manufacturing domain
  • Strong skills in Azure, AWS, or similar cloud providers
  • Experience with networks, cloud APIs (REST & GraphQL), Single Sign-On
  • Working experience writing production script-based automations using PowerShell, Python, or similar scripting languages
  • Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)
  • Working experience with any of those CAD products: AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor.

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Client-provided location(s): Dublin, Ireland
Job ID: autodesk-25WD86563
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • FSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Some Meals Provided
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Company Outings
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
    • Leave of Absence
    • Paid Vacation
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Company Equity
    • 401(K) With Company Matching
  • Professional Development

    • Shadowing Opportunities
    • Access to Online Courses
    • Promote From Within
    • Learning and Development Stipend
    • Lunch and Learns
    • Tuition Reimbursement
    • Mentor Program
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Black founded/led
    • BIPOC founded/led
    • Latinx founded/led
    • Asian founded/led
    • LGBTQ+ founded/led
    • Veteran founded/led