Job Requisition ID #
24WD83004
Position Overview
The Customer Success Advisor plays a pivotal role in driving the success of our existing midmarket customers, overseeing the "Onboard," "Use," and Extend stages-also known as Post-Sales-of our customer lifecycle with Autodesk solutions. In this role, you will manage your own portfolio of customers, primarily in the Manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive tangible business value from their partnership with Autodesk. Additionally, you will leverage data-driven insights to trigger proactive outreach, addressing potential risks such as low product usage or customer churn, ensuring long-term success and retention. You will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to ensure the success of an assigned set of accounts. Autodesk offers a flexible working environment, with this role based in Bangalore, India
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Responsibilities
- Co-create and execute a tailored Customer Success Plan with major customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success-aimed at helping customers achieve their desired business outcomes
- Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions
- Co-document the tangible business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success
- Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they've invested in, reducing churn risk
- Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions
- Participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
- Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Reseller Partners and internal Sales teams
- Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision-makers
- Throughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and reseller partners in pursuing expansion opportunities
Minimum Qualification
- Up to 5 years of Customer Success, Customer Support, Sales, Renewal and/or any other customer-facing experience
- Demonstrated ability to lead, discover, and uncover the customer's business challenges
- Experience working for or working with large India-based corporations with complex structure
- Excellent executive and business-level communication skills
- Customer Empathy & customer-first mindset
- Ability to prioritize multiple complex tasks
- Collaboration and coordination across multiple internal and external stakeholders
Preferred Qualification
- Manufacturing industry experience or Manufacturing industry digital solutions Sales and Customer Success experience highly preferred
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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