Job Requisition ID #
24WD80066
Position Overview
Autodesk is looking for a passionate and business-driven Customer Success Advisor Midmarket D&M, South Europe to be a strategic partner to our biggest mid-market clients in the design & manufacturing industry in Italy and the Iberia region. You'll work in a hybrid model, reporting to the Manager, Customer Success D&M EMEA and will focus on the "onboard" and "use" lifecycle stages to help navigate our customers through their software deployment projects.
The focus of this role will be to engage with customers proactively through customer nurturing & planning interactions, driving product adoption, gathering customer feedback, driving cross- and upsell opportunities, and ensuring our customers achieve their desired business outcomes and continue to derive value from our products and services.
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Responsibilities
- Assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive towards meeting their goals
- Partner with field sales teams, the reseller partner ecosystem, technical support, client services, and others to lead customer success motions
- Participate in Account Planning sessions with Sales and Technical Sales teams, identifying targeted accounts to achieve success planning activities, engagement strategies, and establish business outcome agreement
- Monitor customer usage data and health metrics and translate them into strategies for success, together with reseller partners and internal sales teams
- Create Customer Success Plans (CSPs) for selected focus customers based on Business Outcome agreement, pre-sales implementation planning activities, and Account Planning processes, and review them in regular business reviews
- While engaging throughout the lifecycle, identify opportunities for expanding the business relationship and support the sales team to pursue cross- and upsell opportunities
Minimum Qualifications
- 4+ years of Customer Success/Account Management experience
- Business fluency in English, Italian, and Spanish
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization (including c-level)
- Ability to manage multiple projects and relationships simultaneously
Preferred Qualifications
- Experience working in or with the Design & Manufacturing industry
- Knowledge of Autodesk solutions such as Inventor, Fusion, Vault, PLM/PDM, or Fusion Manage or Experience selling technology solutions from other SaaS or technology vendors
- Availability for occasional travel to client sites or internal QBRs (Quarterly Business Reviews)
- Someone that is eager to bring creative ideas, helps us build/refine processes, and doesn't shy back to try new things
What we offer
- Competitive salary and an annually paid performance-based bonus
- Comprehensive medical, dental, vision, and business travel medical insurance
- Opportunities for professional development, career growth, and continued trainings
- Life and disability & retirement plans
- Employee Assistance & Wellbeing Programs
- Flexible working environment (hybrid) and remote work options
- Employee Stock Purchase Plan (ESPP)
- Paid Volunteering Time & more
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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