Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Autodesk

Client Services Specialist, Remote - San Francisco

Remote

Job Requisition ID #

24WD79438

Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an experience in an environment of shared team knowledge. We ask that you be comfortable and proficient in Windows computers and Microsoft Office products. This is a remote position. You must be located in San Franciso Bay area. You will report to the Client Services Manager. This is a contract position.

Responsibilities

  • Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine cause of access issues
  • Communicate with customers/partners across multiple modalities, including phone, chat, and email (web and Outlook)
  • Respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfillment and more
  • Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
  • Educate customers/partners on resources available to self-serve
  • Create content in shared knowledge base for use by all internal Autodesk support resources, customers and partners
  • Communicate and work with sales teams to address customer related issues and order questions. Work with sales for eStore sales campaigns and quarter-end activities such as order entry cut-off dates
  • Collaborate as a team player and provide feedback to colleagues
  • Identify ideas for process improvements, system enhancements or automation to reduce efforts for customers and internal co-workers
  • Work varying shifts and overtime to meet business demands

Want more jobs like this?

Get Human Resources and Recruitment jobs that are Remote delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Minimum Qualifications

  • Must be fluent in English and Spanish or Portuguese. Other languages an advantage
  • You will identify trends and propose solutions
  • Comfortable working with technology such as PCs and core programs, and able to learn new platforms and tools in a Windows environment
  • Creative and Innovative, applies understanding of processes towards addressing new problems or improving existing processes
  • Research and investigation skills - ability to find and use information from different sources
  • Pragmatic, comfortable asking questions and challenging the status quo

#LI-SV1

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Job ID: autodesk-24WD79438
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • FSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Some Meals Provided
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Company Outings
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
    • Leave of Absence
    • Paid Vacation
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Company Equity
    • 401(K) With Company Matching
  • Professional Development

    • Shadowing Opportunities
    • Access to Online Courses
    • Promote From Within
    • Learning and Development Stipend
    • Lunch and Learns
    • Tuition Reimbursement
    • Mentor Program
    • Internship Program
    • Leadership Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Black founded/led
    • BIPOC founded/led
    • Latinx founded/led
    • Asian founded/led
    • LGBTQ+ founded/led
    • Veteran founded/led