We appreciate your interest in becoming part of our team! Although we do not have an immediate opening, we value proactive candidates like yourself who are looking to build a meaningful career with ASML. We will keep your application on file and confidential for future consideration. (Applying to a "future openings" posting does not guarantee employment).
Introduction to the job
The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region.
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As a CS Project Lead, you are responsible for managing the customer and local interfaces to ensure that the install project is executed safely, per quality standards, in the agreed time, and at the agreed cost. In this role you will use resources from CS Factory, local office CS team and other support organizations. This role sits within EXE/EUV Installs which is responsible for supporting all major customers (TSMC, Intel, Samsung, and Micron).
Role and responsibilities
- Independently manages at least 2 phases of an installation (Pre-install, MI, Post H2, DL), within the first 2 years in the role.
- Independently manages 2 phases project scope including resources, quality, cycle time, stake holders, reporting, risk mitigation, and team performance, within the 1st 2 years in the role.
- Drives continuous improvement within the project, and execution.
- Successfully mentors and trains other PLs through installation phases.
- Consistently applies and utilizes standard project leadership tools and techniques.
- Can manage complex project and/or less complex projects in parallel.
- Has completed ASML PM Practitioner & Management fundamentals training within the first 2 years in the role.
- Independently sets priorities within their scope and is looking ahead.
- Drives safety within the project and develops a safety culture within the project.
- Promptly responds to near misses and safety issues brought to their attention.
- Implements continuous improvement actions to proactively avoid safety issues.
Education and experience
- Bachelor's degree in a technical field or similar degree with equivalent years of experience.
- Minimum 2 years' experience with technical project management.
- Minimum 2 years' experience in external stakeholder and change management.
- Minimum 2 years' experience in MS Office and various database software programs.
Skills
- Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
- To thrive in this job, you'll need the following skills:
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail.
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Other Information
- Legal/export license control (see below)
- Expect to travel both domestically and internationally up to 25%.
- Customer site requires Covid-19 vaccination barring medical or religious exemption.
- Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
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