The Customer Support organization at ASML is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers' site and is responsible for the necessary transfer of know-how to the customer. Locally sited Customer Support branches perform these tasks for the customers within the specific region.
Role and responsibilities
- Understands complex modules at platform level, complex system at platform level, or complex business drivers at system level; masters multiple competencies; is able to translate (internal) customer requirements into product capabilities and options regarding all competencies (imaging/overlay/productivity/metrology); suggests product improvements to prevent process errors from recurring.
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This position will report directly to the Department Manager for CS in Wilton.
Education and experience
- Bachelor's or Master's Degree in engineering, or combination of experience and education may be considered.
- Preferably 8+ years, or more, work experience in an engineering or customer support role.
- Direct knowledge stepper/scanner related experience in the semi-conductor or related experience is a plus.
- Direct knowledge of EUV systems is a plus.
- Excellent verbal and writing skills in English.
Skills
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
- Can observe and respond to people and situations and interact with others encountered in the course of work.
- Can learn and apply new information or skills.
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
- Result driven-demonstrate ownership and accountability.
- Identifies bottlenecks and drives improvements.
- Work independently or as part of a team and follow through on assignments with minimal supervision.
- Demonstrate open, clear, concise and professional communication.
- Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
- Work according to a strict set of procedures within the provided timelines.
- Helicopter view.
- Flexible but result-driven.
- Team player with excellent communication skills in a multicultural work environment.
Other information
- Shift schedule will be 10x4 swing shift in rotation with M-F office hours
- Role within Office
Responsibilities:
- Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
- Occasionally required to move around the campus.
- Occasionally lift and/or move up to 20 pounds.
- May require travel dependent on business needs.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
EOE AA M/F/Veteran/Disability
Need to know more about applying for a job at ASML? Read our frequently asked questions .
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions .
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
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