Introduction
ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices inChandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
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Job Description
This position is focused on driving cross-functional business support activities for customer account teams in Korea. You will be part of the Global Account Management team that is enabling sales/account management to maximize service and upgrades revenue as well as new tool selections. This includes partnering with account teams and service to make data-backed business decisions to drive business priorities align resources and activities to improve the sales process through better measurement and execution. You will be based out of San Diego and be an advocate for your assigned accounts to headquarter functional groups (Installed base products, product marketing field service, reliability, administration) to collaborate on product evaluations, address issues, actions and market opportunities to meet customer and business goals.
- Provide leadership for account management in general business activities and drive closure on customer related issues
- Meet account and business goals in revenue growth, profitability, upgrades sales, and adoption of new products
- Organize key customer interface plans and collect improvement feedback
- Travel for customer meetings working with account management, marketing, and other functions as required
- Drive adoption and evaluation of new products (systems and or upgrades) to meet customer and business goals
- Tracks and resolves gaps in forecasts and slotting for new system and upgrades
- Develop and implement a customer intimacy alignment process and scorecard with initiatives to improve metrics throughout the year
- Responsible for managing weekly account prioritization and driving executing to prioritized tasks
- Collaborate with account management, service, marketing, and other functions as needed to align customer goals with the product roadmap and operational performance
- Development of business cases via deal process and generation of compelling customer proposals
- Support development customer sales deals and working with contracts to create final contract
- Capture 18 months rolling new system and upgrades demands in align to demand & supply
- Owns validating deal assumptions and working with finance to create deal financials
- Analyze and streamline business processes and tools used in sales / account management (tool and upgrade forecasting, account reviews, account strategies, quarterly/ semiannual customer reviews, etc.)
- Collaborate with Account Management staff to develop enhanced acct management processes with measurables to drive responsibility, authority and accountability closer to the customer
- Owns validating service on/off boarding requests and getting approval
- Training and direct engagement with Account Directors and Managers to ensure processes are adopted and continuously enhanced
- Travel - domestic and international - up to 25%
- Flexibility in work hours as some of our customers are 7 / 24 - 365.
Education and Experience
- Requires a minimum of a Bachelor's Degree in a Technical or Business Related discipline or equivalent combination of education and experience. Education in a technical discipline is a plus.
- A minimum of 10 years of experience in customer facing roles including sales, business management, account management, service, technical support, marketing or product management. Preferably in the semiconductor capital equipment or service business.
- Experience in driving customer needs, being proactive, and understanding customer requirements ahead of time.
- Familiar with our customers use and or requirements of their capital equipment. Should know semiconductor equipment usage, familiar with customer fabs. Front-end semiconductor process technology knowledge a plus.
- Ability to conduct meetings and give presentations in Korean is required
- Cross functional experience in a large organization, multi-national, fast paced industry.
- Skilled in business development and creating business proposals.
- Strong competence with the various tools, procedures used to accomplish the job. i.e. - MS Programs, SharePoint, etc.
- Ability to analyze and streamline business processes.
- Ability to train others and be trained on new processes, etc., with new and existing customers.
Personal Skills
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Have results driven ownership and accountability to meet business goals
- Ability to develop collaborative relationships with your customers, account management, and service colleagues
- Can become a leader to drive cross-functional results as business requires.
- Work independently or as part of a team and follow through on assignments with minimal supervision.
- Proven ability to perform effectively in a demanding environment with changing workloads.
- Ability to complete assignments with attention to detail and high degree of accuracy while meeting agreed timelines.
- Identifies bottlenecks and drives improvements.
- Demonstrate open, clear, concise and professional communication, both written and verbal.
- Must be able to read and interpret data, information, and documents.
The current base annual salary range for this role is currently:
$108,750-181,250
Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.
The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company's 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US .
All new ASML jobs have a minimum application deadline of 10 days.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions .
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
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