Introduction to the job

As our EXE / HiNA Field Service Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should - and be part of the technology innovation that's moving the world forward.

You'll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

You'll report to the EXE Group Leader but you'll also be part of the larger Customer Solutions & Support sector - providing indirect and direct support to customers, and direct escalation and competency support to operations.

• Drive system performances (availability, MTTR, Schedule down predictability) to target. Perform maintenance and repair actions within agreed boundaries.
  
• The EXE Field support engineer will primarily work within our customer Fabs in collaboration with Competency Engineers, and Global Support Center to drive issue resolution, and provide escalation support. The EXE FSE will work with Competency Engineers to provide action plans, incident review and prevention packages, and best-known methods.
  

• Build & integrate the EXE5000 system.
  
• Execute integration test plans.
  

• Prepare service actions.
  
• Execute action plans within the committed time.
  
• Continuity between the competencies to ensure issue ownership is landed and escalated appropriately.
  
• Maintain service order documentation up to date.
  
• Drive escalation of issues within the local office and utilizing non-local resources.
  
• Provide coaching to peers and knowledge transfers to local site engineers and customer.
  
• Act as the technical expert in customer meets as required.
  
• Improve service mix and structural issue documentation including initiation, review and improvement rollout.
  
• Actively participate in improvement and/or standardization projects to increase overall site performances.
  
• Mature and industrialize the ecosystem to meet customer needs.
  

• BS engineering degree or equivalent combination of education, skills and experience
  
• Engineers with greater than 2 years' experience in a Customer Support department for high tech products are preferred.
  
• Engineers with at least 1 years of ASML micro-lithography system experience are preferred.
  

• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
  
• Can observe and respond to people and situations and interact with others encountered in the course of work.
  
• Can learn and apply new information or skills.
  
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  
• Ability to complete assignments with attention to detail and high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  
• Work independently or as part of a team and follow through on assignments with minimal supervision.
  
• Demonstrate open, clear, concise and professional communication.
  

• This position may require working nights and weekends to support our customers.
  
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  
• Occasionally lift and/or move up to 20 pounds.
  
• May require 15% travel dependent on business needs.
  
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.