Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Roles and responsibilities

• Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
  
• Analyze applicability, accuracy and adherence to design specifications.
  
• Evaluate and diagnose problems and make appropriate repairs.
  
• Expediently escalate issues to supporting resources when necessary.
  
• Work with co-workers, customer & field support in isolating and solving problems.
  
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  
• Train customers in use and routine maintenance of equipment.
  
• Answer customer questions and assist customers in a professional manner.
  
• Act as a resource for users on routine malfunctions.
  
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
  
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
  
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
  

• BS degree in an Engineering field or equivalent experience.
  
• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  
• Verbal and written language skills in English.
  

• Can observe and respond to people and situations and interact with others encountered in the course of work.
  
• Can learn and apply new information or skills.
  
• Must be able to read and interpret data, information, and documents.
  
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  
• Ability to complete assignments with attention to detail and high degree of accuracy.
  
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  
• Result driven-demonstrate ownership and accountability.
  
• Identifies bottlenecks and drives improvements.
  
• Work independently or as part of a team and follow through on assignments with minimal supervision.
  
• Demonstrate open, clear, concise and professional communication.
  
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  
• Work according to a strict set of procedures within the provided timelines.
  
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
  
• Ability to train and mentor Engineers and customer employees.
  
• Hands on skills required to use basic hand tools, electrical diagnostic equipment, and to make sensitive mechanical adjustments.
  

• You must be work authorized in the United States without the need for employer sponsorship.
  
• Position requires training abroad to learn the technical, operational, and cultural differences of the Boise-based customer and local ASML organization.
  
• Position requires up to 40% travel, and the willingness to work extended hours including nights, weekends, and holidays.
  
• Valid driver's license and passport required.
  
• Position requires working compressed work week shifts, day and night shifts.
  
• Ability to travel in US and internationally.
  

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  
• Occasionally required to move around the campus.
  
• Occasionally lift and/or move up to 20 pounds.
  
• May require travel dependent on business needs.
  
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.