Customer Quality Team Leader

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
Job Mission

The CS Quality and Excellence team is part of the Customer Support organization. The team supports all local sites operationally and the ASML sites WW for customer quality engagement. The Quality & Excellence team is responsible to define and drive the quality improvement roadmap in alignment with customers. The team consists of 4 main pillars to enable driving Quality as an operations:

• Tactical: Support customer in follow-up of high impact quality hits. Internally guide/push a follow-up according to the 8D process to secure a structural resolution of the incident. The high impact quality hits are typically captured in an official Customer Quality Complaint (CQN). Join weekly operational management review meeting with customer to address quality hits impacting fab operations with an upstream root cause.
  
• Strategic: Collaborate with customer and service quality excellence team on quality programs to address systematically the common root causes of quality hits and secure programs fit customer's quality roadmap.
  

• Leads the Customer Quality team with team members in different regions (US / JP / TW / SGP)
  
• In region: Service Quality Excellence team, Service Quality Engineering, Regional Ops Support and Local site management (at ASML locations).
  
• Towards Central: Quality leads in segments EUV, DUV, APPS, Quality lead of Supply Chain (CSCM) and CS central quality leads.
  

• Bachelor / Masters' degree with 10+ years of relevant experience
  
• Experience in the semiconductor industry.
  
• Experience in Professional Field Service Operations.
  
• People leadership experience.
  
• Experience in Quality management aspects within a high tech business to business environment.
  
• EUV and/or DUV equipment / hardware experience preferred.
  

• Stakeholder management at different levels in organization.
  
• "Get things done" mentality.
  
• Able to analyze and draw conclusions from data or report information.
  
• Strong communication and influencing skills.
  
• Track record in process improvement/optimization.
  
• Analytical thinking skills.
  

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  
• The employee is occasionally required to move around the campus.
  
• Requires frequent domestic and/or international travel dependent on company needs.
  
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  
• The environment generally is moderate in temperature and noise level.
  
• Must be able to read and interpret data, information, and documents.
  
• Can observe and respond to people and situations and interact with others encountered in the course of work.
  
• Willing to travel to ASML customer sites on regular basis (US, Taiwan, Japan, Singapore)
  
• This role can be based in Taiwan or Japan.