Position:
Senior Salesforce Functional Analyst
Job Description:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
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The Senior Salesforce Functional Analyst role is responsible for gathering, analyzing, and documenting requirements for Salesforce implementation projects. They work closely with stakeholders, such as business users, system architects, and developers, to understand business processes and translate them into technical solutions within the Salesforce platform.
What You'll Be Doing:
- Requirement gathering and analysis: Collaborating with business users to elicit and document their requirements, ensuring a comprehensive understanding of their needs and objectives.
- Solution design: Using their knowledge of Salesforce capabilities, the analyst creates functional specifications and design documents to outline the proposed solution, ensuring alignment with business requirements.
- Configuration and customization: working with system administrators and developers to configure and customize Salesforce according to the agreed-upon solution design, leveraging out-of-the-box functionality and features, as well as custom development when necessary.
- Testing and quality assurance: Defining and executing test scenarios to validate that the implemented solution meets business requirements and ensuring quality standards are met.
- User training and support: Conducting user training sessions and creating training materials to help end-users adopt and effectively use Salesforce. Providing ongoing support and troubleshooting assistance.
- Collaboration and communication: Maintaining effective communication channels with project stakeholders, including business users, developers, and project managers, to ensure project progress and requirements are well understood.
- Continuous improvement: Monitoring system performance and user feedback to identify areas for enhancement and optimization, proposing improvements to processes, workflows, or system configurations.
What We Are Looking For:
- 5+ years of experience in Salesforce Implementation projects and integration capabilities with other systems.
- In-depth knowledge of Salesforce features, functionalities, and best practices.
- Experience translating business requirements into technical solutions.
- Familiarity with agile methodologies and Project management concepts.
- Advanced English skills.
The Skills That Will Help You Succeed Even More: (preferred)
- Salesforce certified administrator.
- Salesforce Certified Platform App Builder.
Work Arrangement:
• Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more!
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Annual Hiring Range/Hourly Rate:
$63,250.00 - $69,575.00 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
MX-Mexico (Remote Employees) MST/MDT
Time Type:
Full time
Job Category:
Information Technology
EEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)