Position:
Senior Customer Success Manager

Job Description:

Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.

CloudHealth is a market leading Cloud Management Platform (CMP) and FinOps solution that simplifies cloud financial management, makes sense of cloud data and optimizes spend across your multi-cloud environment.

Find more information about us on our page: arrow.com/globalecs/

• You will be responsible for developing, managing, and creating the relationship between Arrow Global services and potential customers.
• Identify new business opportunities - including new markets, growth areas, trends, customers, products, and services
• Collaborate and drive relationships with key stakeholders, both within the assigned customers/partners and appropriate Arrow sales teams will be an important to successful execution
• Forecast partner and customer MRR and drive collaborative pipeline generation activities
• Pricing and deal support across multiple customer / partner routes to market is required to ensure world class experiences for both our partners and customers
• Provide deal support on major/strategic opportunities that assigned partners and customers are working with. You are the main conduit in all things CloudHealth.
• Attend conferences, meetings, and industry events

• You have experience in a similar position within customer service, sales and/or business development within a relevant sector
• Can build and develop strategic business relationships
• You have interacted with high-level stakeholders from large accounts
• Strong knowledge of the market, and a good understanding of the added value that a distributor provides to the channel
• Willingness to travel up to 30% of time to partner meetings to support events, enablement, and pipeline generation
• Effective communication with people at all levels
• Fluency in English

• Competitive and attractive employee compensation package - salary consists of base and variable compensation
• Reliable & trusting work environment
• Cooperative team with flat structures and communication
• Professional and personal development