Position:
Salesforce CoE Manager

Job Description:

Salesforce CoE Manager

What You'll Be Doing:

• Provides overall project leadership to the cross-functional team (Business and IT) - ensuring clarity re: project objectives, approach and plan; promoting a collaborative team environment; proactively addressing resource and team challenges; and holding team members accountable for completing their tasks and deliverables on-time, on scope and with high quality.
• Identifies and manages stakeholders - ensuring that all stakeholders are identified and engaged; that their points of view and expectations are understood and managed; and that they are kept informed throughout the life cycle of the project.
• Accountable for project governance - ensuring effective use of the established framework; driving governance agendas, facilitating governance processes.
• Accountable for the creating, actively communicating, and managing the project schedule - working closely with the other project leads to ensure detailed project tasks are defined and tracked within the overall project schedule.
• Defines and manages the project budget - ensuring funding approval; tracking and managing actual spend against budget; and forecasting through to project completion.
• Leads scope management and change control - driving scope definition; identifying and tracking potential changes to scope; presenting scope changes for approvals.
• Provides timely, on point, and concise communications to the project team, IT Leadership, Steering Committee, Executive Board and key stakeholders consistently utilizing PMO's status report throughout the life cycle of the project.
• Drives risk and issue management and escalation - collaborating with the team to proactively and holistically identify, address, and escalate risks and issues.
• Leads the project team through the project management lifecycle and ensures tasks and milestones are delivered on time, on budget and with quality

• Lead Arrow ECS global SFDC product deployment & implementation
• Manage a team of Developers, Business Analysts and Administrators
• Design Proof of concepts with Architect and Team Leads
• Manage status updates, incident analysis and reporting for high-severity incidents affecting the business.
• Must be able to manage multiple, often competing, priorities and requests effectively within SLA contractual obligations.
• Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SLDC)
• 3+ years of experience is vendor selection, management, contracting
• Experience managing both infrastructure and business application projects
• Excellent, effective written and verbal communication skills
• Excellent attention to detail
• Professional demeanor, strong interpersonal skills and ability to work well with all levels of staff
• Excellent time management, multi-tasking and prioritization skills
• Certified Project Management Professional (PMP) / Scrum Master
• Agile Delivery Skills
• Prior Change Management experience

• Typically requires 10+ years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
• Coordinates and supervises the daily activities of business or technical support or production team
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
• Typically does not spend more than 20% of time performing the work supervised
• Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders
• Applies acquired expertise to analyze and solve problems without clear precedent
• Provides input on resource planning and policy development
• Coaches team members on performance, completes employee performance evaluations and recommends pay actions

• Training and professional development
• Performance coaching
• Work with fun team in a supportive environment
• Work at a strong and growing company
• Community involvement opportunities