What You Will Be Doing at Arrow?

Principal Accountabilities

You will be responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. You will perform sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. You will serve as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrate a proactive approach and sense of urgency on our customers' behalf, anticipates our customers' requirements and communicates efforts in a timely and effective.
• Order Processing: you will process routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
• Customers Service and Service Requests: You will meet customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. You will document all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtain all related facts and makes the decision to accept or reject based on established guidelines.
• Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax cde discrepancies.
• You may manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

Job Complexity
• Has developed knowledge and skills through formal training or considerable work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

What are we looking for?

• You have experience in a similar position within sales, customer service, marketing or administrative functions
• Fluency in Polish - must have
• Fluency in English
• Good communication and negotiation skills
• Ability to build and develop strategic business relationships
• Self-motivated with a hardworking and proactive approach
• Effective communication with people at all levels
• Problem solving and capacity to follow through on a task to conclusion.

Do you see yourself as our future colleague? If yes - send us your application.

Arrow is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

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Location:
MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:
Full time

Job Category:
Business Support